Enterprise AI Success Manager

ByteDance; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

ByteDance’s BytePlus team seeks a seasoned Technical Account Manager to lead post-sales support for European clients. You will combine deep AI and cloud product knowledge with strong relationship management to drive deployment, adoption, and value realization of BytePlus solutions.

You will collaborate with customers and cross-functional teams to plan onboarding, manage projects, and deliver measurable outcomes, while staying ahead of AI and cloud technology trends.

Qualifications

• 5+ years of proven experience in Technical Account Management or related roles.
• Must have experience in AI or cloud products from major technology providers.
• Experience working with digital-native businesses, software vendors, and system integrators across verticals such as e-commerce, media, entertainment, gaming, and education.

Responsibilities

• Build and maintain strong, long-term relationships with key stakeholders; serve as the primary contact for technical issues and escalations.
• Provide post-sales technical guidance on generative AI, LLM platforms, and AI developer tools for Europe.
• Guide customers through deployment, adoption, and value realization of BytePlus investments; identify opportunities for expansion.
• Plan and execute onboarding, deployment, and expansion projects; provide regular progress updates and support.
• Stay current with AI and cloud technologies; contribute to best practices, insights, and technical documentation.

Skills

Technical Account Management

Cloud Solution Architecture

Customer Success Management

Technical Project Management

Job description

ByteDance’s BytePlus team seeks a seasoned Technical Account Manager to lead post-sales support for European clients. You will combine deep AI and cloud product knowledge with strong relationship management to drive deployment, adoption, and value realization of BytePlus solutions.

You will collaborate with customers and cross-functional teams to plan onboarding, manage projects, and deliver measurable outcomes, while staying ahead of AI and cloud technology trends.