Enterprise AI Solutions Lead: CX & ROI Focus

Ingenio Global; England; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension Scheme

Life insurance

Private health and dental care

Cycle to work

28 days paid holiday

Job summary

A leading technology firm in the United Kingdom is looking for an AI Solutions Specialist to drive the design and delivery of enterprise-scale AI and CX solutions. You will lead discovery workshops with clients and translate AI capabilities into measurable business outcomes. The ideal candidate will have experience in Presales or Technical Architecture and a strong understanding of AI technologies. This position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI-enabled CX transformation projects.

Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities.
• Design and validate AI and automation architectures.
• Own technical service responses for proposals and pitches.
• Deliver engaging demonstrations showcasing ROI.
• Act as an AI authority during sales cycles.
• Partner with Solution Engineers on proofs-of-concept.
• Provide customer insights to inform product roadmaps.
• Mentor junior colleagues within the Presales team.

Skills

Conversational AI

Generative AI

Agentic AI

Automation frameworks

CCaaS/contact centre operations

Digital CX transformation

Commercial and financial awareness

Complex architectures translation

Stakeholder engagement

Influencing and negotiation skills

Leadership skills

Resilience and adaptability

Education

Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline

Tools

AI/Automation platforms

Advanced analytics tools

Job description

A leading technology firm in the United Kingdom is looking for an AI Solutions Specialist to drive the design and delivery of enterprise-scale AI and CX solutions. You will lead discovery workshops with clients and translate AI capabilities into measurable business outcomes. The ideal candidate will have experience in Presales or Technical Architecture and a strong understanding of AI technologies. This position offers a competitive salary and a comprehensive benefits package.