Enterprise Account Manager

TalkTalk Business; Salford; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Commission

Benefits package

Growth opportunities

Office perks

Job summary

TalkTalk Business is seeking an Enterprise Account Manager to drive revenue growth within its most prestigious customer base. You will maintain and expand revenue streams, promoting the full portfolio of products and services through strategic account management.

You will build trusted adviser relationships, lead senior-level engagements, and develop robust account plans to maximize value and growth. The role requires strong collaboration with sales, technical, and operations teams, with a

Qualifications

• Proven experience using Salesforce CRM to manage the sales journey.
• Strong ability to develop, manage, and grow relationships with key customers.
• Demonstrated success in achieving sales targets through effective sales methodologies.
• Excellent communication and presentation skills with stakeholders at all levels.
• Strong problem-solving skills to identify challenges and deliver solutions.
• Negotiation skills with experience closing complex enterprise opportunities.
• Solid understanding of TTBD's technology portfolio and value propositions.
• Customer-first mindset for long-term partnerships and loyalty.
• Collaborative approach across sales, technical, and support teams.
• Strong analytical skills to provide meaningful commercial insights.

Responsibilities

• Drive revenue growth within TalkTalk Business' premier customer base.
• Develop strategic relationships and deliver innovative technology solutions.
• Lead meetings, workshops, and reviews to identify opportunities and deliver value.
• Develop and execute robust account plans and targeted campaigns.
• Provide customers with insights based on market trends and technologies.
• Collaborate with internal teams to ensure exceptional outcomes.

Skills

Salesforce CRM

Account management

Closing deals

Communication

Problem solving

Negotiation

Industry knowledge

Customer focus

Team collaboration

Analytical skills

Tools

Salesforce CRM

Job description

TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, spanning internet access, data, SDWAN & LAN technologies, voice and network infrastructure.

For over 30 years, we’ve served businesses of every size – from national retailers to small and medium-sized enterprises – with future-proof, scalable technology and dedicated support. Building on this heritage, we’re focused on providing a comprehensive managed service portfolio, alongside our core connectivity specialisms, giving Enterprise organisations more choice and flexibility as they innovate and grow.

Our mission is simple: to empower UK organisations to exceed their ambitions by delivering trusted service and innovative solutions.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

Sales Reporting to the Enterprise Accounts Sales Manager, the Enterprise Account Manager is responsible for driving revenue growth within TalkTalk Business's most prestigious customer base. The goal is to maintain and grow existing revenue streams and acquire new revenue through targeted business activities and promote all products and services in a professional and ethical manner through targeted activity and professional account management.

Responsibilities

As a key member of our sales team, you will be responsible for driving revenue growth, developing strategic customer relationships, and delivering innovative technology solutions that help customers achieve their business objectives.

Key responsibilities include:

• Retain and grow revenue across a defined customer base while identifying and converting new business opportunities through the sale of converged Voice, UCaaS, CCaaS, Data, Infrastructure, and Partner solutions.
• Act as a trusted advisor, recommending technology solutions that support customers' business growth, transformation, and operational objectives.
• Build and maintain strong relationships with customers at all levels, from C-suite executives to operational stakeholders, through a consultative and visionary approach.
• Lead face-to-face meetings, workshops, and strategic reviews to identify opportunities, strengthen partnerships, and deliver value.
• Develop and execute robust account plans, opportunity strategies, and targeted sales campaigns to maximise growth.
• Provide customers with insights and recommendations based on emerging technologies, market trends, and industry developments.
• Collaborate closely with internal stakeholders and operational teams to ensure exceptional customer outcomes and service delivery.
• Attend regular customer service and business review meetings, ensuring any issues are resolved effectively and in a timely manner.
• Consistently achieve and exceed sales and acquisition targets while maintaining a healthy pipeline aligned to conversion goals.
• Deliver accurate sales forecasting within agreed business parameters.
• Apply strong commercial acumen to interpret financial models and develop mutually beneficial customer propositions.
• Effectively manage competing priorities, demonstrating excellent organisation, planning, and time management skills.
• Support, coach, and mentor colleagues, contributing to a collaborative, high-performing, and growth-focused team culture.

We're looking for someone with:

• Strong knowledge of the SDWAN and LAN technologies and Vendors.
• Extensive understanding of the IT channel and wider technology market.
• A proven track record of successfully selling multi-technology solutions.
• Strong relationship-building skills with vendors, distributors, and strategic partners.
• The ability to confidently articulate and position supplier solutions to meet customer needs.

Skills and experience we are looking for

We're looking for a commercially driven sales professional with a strong track record of building customer relationships, identifying growth opportunities, and delivering outstanding business outcomes.

You will bring:

• Proven experience using Salesforce CRM to effectively manage the sales journey, maintain accurate customer records, oversee case management, and develop strategic account plans.
• A strong ability to develop, manage, and grow relationships with key customers, identifying opportunities for account expansion through upselling and cross-selling.
• Demonstrated success in achieving sales targets through effective sales methodologies, account management, and customer retention strategies.
• Excellent communication and presentation skills, with the ability to engage confidently with customers, partners, and internal stakeholders at all levels.
• Strong problem-solving skills, with the ability to identify challenges, assess options, and deliver effective customer-focused solutions.
• Commercially astute negotiation skills with experience securing profitable outcomes and closing complex Enterprise-level opportunities.
• A solid understanding of TTBD's technology portfolio and the ability to clearly articulate the value of solutions to customers and prospects.
• A customer-first mindset, focused on building long-term partnerships, delivering exceptional service, and driving customer loyalty.
• A collaborative approach, working effectively across sales, technical, operational, and support teams to deliver the best possible customer outcomes.
• Strong analytical skills, with the ability to interpret data, identify trends, and provide meaningful commercial insights that support strategic decision-making.

Key Behaviours

To be successful in this role, you will demonstrate:

• A collaborative and supportive mindset, actively sharing knowledge, best practice, and expertise to help colleagues succeed.
• A commitment to continuous learning, maintaining up-to-date knowledge of our products, services, vendor technologies, and Microsoft tools to deliver professional and impactful customer engagements.
• Excellent organisational and time management skills, with the ability to manage multiple priorities and adapt to changing business demands.
• Strong interpersonal and communication skills, capable of building credibility and influencing stakeholders across all levels of the organisation.
• A positive and adaptable approach to change, embracing new systems, processes, and ways of working.
• Accountability for delivering accurate forecasts, reporting, and business insights within agreed timescales.
• A genuine appreciation for teamwork and collaboration, recognising and celebrating the contributions of colleagues through our Recognition Hub and wider appreciation initiatives.
• A proactive, results-driven attitude, consistently taking ownership and striving to exceed expectations for customers and the business.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our field based account managers would be expected to attend the office on a regular basis, with exception of when they are in the field, at our HQ in Exchange Quay, Salford. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Commission Scheme: Earn a competitive salary with a commission structure designed to reward your performance, results, and contribution to business growth.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events and enjoy electric car charging points available at our HQ.

Be #ACE!

Be Ambitious, Be Connected, Be Empowered.

We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.