ENT Medical Secretary/PA

Transformation Unit; Tooting; Remote; GBP 34,000 - 37,000; Full time

Job summary

St George's University Hospitals NHS Foundation Trust in London (Tooting) is seeking a full-time ENT Medical Secretary/PA (Band 4) to join the ENT Department. This role offers a healthcare administration career path and the opportunity to support consultants and clinical teams.

The post requires NHS experience, excellent communication, and the ability to manage a varied workload; duties include secretarial support, document management, file control, and coordinating with internal/external teams.

Qualifications

• Good general education including GSCE in Maths or English (or equivalent).
• AMSPAR Diploma (or equivalent business and admin NVQ).
• Customer Care course (or equivalent experience).
• Experience in a hospital environment and robust office systems.

Responsibilities

• Provide comprehensive secretarial and administrative support at a senior level to Consultants and clinical teams within the department.
• Produce, format, and manage complex documents—including reports and minutes—ensuring clarity and accuracy.
• Maintain an efficient file management system with accessible records.
• Monitor off-site transcription service performance and report issues to the Specialty Manager.

Skills

Excellent communication skills

Interpersonal skills

Ability to work unsupervised

Office administration

Education

GSCE in Maths or English

AMSPAR Diploma

Customer Care course

Tools

Word

Excel

Email

iClip

EPR

Job description

Employer St George's University Hospitals NHS Foundation Trust Employer type NHS Site St Georges Hospital Town Tooting Salary £34,186 - £37,389 per annum inc inner london HCAS (pro-rata) Salary period Yearly Closing 15/11/2026 23:59

ENT Medical Secretary/PA

Band 4

Job overview

We are delighted to offer an exciting opportunity to join our ENT Department as a full-time Medical Secretary. This role provides an excellent opportunity to advance your career in healthcare administration while contributing to a thriving surgical service.

We are seeking a candidate with experience within the NHS, who is enthusiastic, adaptable, and eager to develop their skills.

The successful applicant will demonstrate excellent communication skills, strong teamworking abilities, and the capability to liaise effectively with patients of all ages, clinicians at all levels, and managers both within the Trust and externally.

Time management skills are essential to successfully balance the demands of a busy and varied workload.

The ENT Department is committed to delivering high-quality patient care and ensuring positive patient experiences, consistently reflecting the Trust’s values.

Main duties of the job

• Provide comprehensive secretarial and administrative support at a senior level to Consultants and clinical teams within the department.
• Produce, format, and manage complex documents—including reports and minutes of meetings—ensuring clarity, accuracy, and an organised presentation.
• Maintain an efficient file management system, ensuring documents and records are easily accessible and up to date.
• Monitor the functionality and turnaround time of the off-site transcription service, identifying issues promptly and reporting them to the Specialty Manager to maintain service efficiency.

Working for our organisation

With over 10,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.

Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

Detailed job description and main responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person specification

Qualifications

• Good general education including GSCE in Maths or English (or equivalent)
• Minute Taking
• AMSPAR Diploma (or equivalent business and admin NVQ)
• Customer Care course (or equivalent experience)

Experience

• Experience of working within a hospital
• Experience in establishing/maintaining robust office systems
• Experience of working in a multi cultural environment

Skills

• Ability to work unsupervised
• Computer skills including use of email (eg ability to create directories, documents, mail merge, etc.)
• Excellent communication and interpersonal skills
• Ability to use Word and Excel, along with other IT software packages
• Ability to use the Patient Administration System (iClip) and the Electronic Patient Record (EPR) or equivalent

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.