ENT Admin Coordinator — Precision NHS Admin

London North West Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 33,000 - 36,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an ENT Admin Coordinator to support the ENT department at Northwick Park Hospital. The role focuses on coordinating appointments, handling telephone queries, and managing general enquiries with a strong emphasis on confidentiality and patient information security within the Trust framework.

You will work in a busy hospital environment, liaising with staff across teams to ensure seamless communication and delivery of administrative

Responsibilities

• Work effectively both independently and as part of a team, managing pressure and workload efficiently.
• Liaise with various hospital staff members to ensure smooth communication and coordination.
• Provide and receive routine patient information, including from GPs, with tact, discretion, and adherence to Trust and Caldicott guidelines.
• Handle enquiries professionally and cooperatively in person and over the phone from patients, medical personnel, and the general public.
• Maintain high concentration levels during daily duties, especially when inputting data and responding to queries, ensuring accuracy to minimise clinical risk.
• Manage potential exposure to distressing clinical information related to complex patient conditions and treatments with sensitivity.

Job description

London North West University Healthcare NHS Trust is seeking an ENT Admin Coordinator to support the ENT department at Northwick Park Hospital. The role focuses on coordinating appointments, handling telephone queries, and managing general enquiries with a strong emphasis on confidentiality and patient information security within the Trust framework.

You will work in a busy hospital environment, liaising with staff across teams to ensure seamless communication and delivery of administrative