Enrolment Advisor

Walbrook Institute London; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension plan

Private medical insurance

Life insurance

Perkbox membership

Job summary

Walbrook Institute London is seeking an Enrolment Advisor to join our Sales team. Based in a hybrid role (up to 3 days on campus), you will own the student recruitment pipeline from enquiry through to enrolment, using consultative techniques to understand goals and close opportunities.

The role offers 37.5 hours per week, with a target-driven environment and a salary of up to £30,000 per year plus benefits.

Qualifications

• Track record of achieving or exceeding targets.
• Strong consultative sales and relationship-building skills.
• Experience using CRM systems to manage leads and sales activity.

Responsibilities

• Manage your own pipeline of prospective students from enquiry to enrolment.
• Contact leads via telephone, email, live chat and WhatsApp.
• Build rapport and identify student motivations and career aspirations.
• Use consultative selling techniques to recommend programmes.
• Follow up, handle objections and convert interest into enrolments.
• Collaborate with admissions team for smooth transition from application to enrolment.
• Maintain accurate records and forecast activity using the CRM system.
• Become an expert in Walbrook's programmes to communicate their value.

Skills

Target achievement

KPI-driven

Active listening

Resilience

Relationship-building

Communication

Organisational skills

CRM experience

Job description

Job Description

Enrolment Advisor

Based:Hybrid (up to 3 days per week on campus)

Salary:Up to £30,000 per annum

Hours: 37.5 hours per week, Monday - Friday

Department:Sales

Reports to:Head of Enrolments

Join Walbrook Institute London during a period of growth and help prospective students take the next step in their careers with our high-quality degrees.

Are you a motivated, consultative sales professional who enjoys building relationships and thrives on helping people achieve their ambitions?

Do you thrive in a target-driven environment where your ability to engage, influence and recruit prospective students makes a real difference?

Walbrook Institute London is looking for ambitious Enrolment Advisors to play a key role by converting enquiries into enrolments and helping prospective students take the next step in their educational and professional journey.

The Opportunity

• You'll own your student recruitment pipeline from first enquiry through to enrolment, using a consultative approach to understand each student's goals, overcome barriers and confidently close opportunities.
• This is an exciting opportunity for someone who enjoys working in a fast-paced, target-driven environment where success is recognised and every connection with our prospective students makes a real difference.
• Success in this role requires strong consultative sales skills, resilience, commercial awareness and a genuine passion for helping students achieve their goals.

What You'll Be Doing

As an Enrolment Advisor, you'll be responsible for delivering against individual and team enrolment targets by:

• Managing your own pipeline of prospective students from enquiry to enrolment.
• Contacting leads via telephone, email, live chat and WhatsApp.
• Building rapport quickly and identifying each student's motivations and career aspirations.
• Using consultative selling techniques to recommend the most suitable programme.
• Following up consistently, handling objections and converting interest into enrolments.
• Consulting prospective students to understand what their career goals are help them make confident decisions.
• Working closely with our admissions team to ensure a smooth transition from application to enrolment.
• Maintaining accurate records and forecasting activity using the CRM system, HubSpot.
• Becoming an expert in Walbrook's programmes so you can confidently communicate their value and benefits.

What Success Looks Like

You’ll be measured on your ability to:

• Achieve and exceed monthly enrolment targets.
• Maintain high conversion rates from enquiry to enrolment.
• Effectively manage and prioritise your student recruitment pipeline.
• Deliver excellent customer experiences while achieving commercial objectives.
• Contribute to team sales performance and continuous improvement.

About You

You’ll be someone who:

• Has a proven track record of achieving or exceeding targets.
• Enjoys working in a high energy KPI-driven environment.
• Is confident listening to prospective student concerns and helping to overcome them, progressing each enquiry to the next stage.
• Is resilient, self-motivated and results-focused.
• Can build trust and influence customers through consultative conversations.
• Has excellent communication and relationship-building skills.
• Is highly organised and able to manage multiple opportunities at different stages of the student recruitment cycle.
• Has experience using CRM systems to manage leads and sales activity.

Experience in education is welcome but not essential. We're more interested in your ability to build relationships, influence decisions and consistently deliver results.

Why Join Walbrook?

You’ll be part of Walbrook Institute London through an exciting phase. Every enrolment represents someone choosing Walbrook’s high quality designed for digital programmes and taking the next step in their career and education. If you're motivated by achieving targets, helping people to achieve their goals and want to work in an organisation where your success has a meaningful impact, we'd love to hear from you.

As part of your salary and benefits package, you’ll receive:

Lifestyle

• Company pension plan
• Private medical insurance
• Life insurance
• Perkbox membership

Life Balance

• Work Your Way - flexibility that works for you
• Generous holiday entitlements, increasing with length of service
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off

Wellbeing & Support

• Wellbeing group programmes
• Twice a year "wellbeing pass" to allow time for yourself
• Employee Assistance Programme (EAP)

Salary

30000 - 30000 GBP (yearly)