Enrollment Advisor

GBS Group (UK); Stroud Green; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave, plus 8 public holidays

Flexible benefits scheme

Tuition reimbursement for career development courses

Employee referral scheme

Performance bonus

Perks@Work

Employee referral bonus

Job summary

An educational institution in Stroud Green is looking for a dynamic Student Recruitment Advisor. The role involves engaging with prospective students, guiding them through the admission process, and providing exceptional customer service. Ideal candidates will have strong sales, communication, and customer service skills. The position offers numerous benefits including annual leave, pension schemes, and opportunities for professional development, making it an attractive role for those passionate about education and recruitment.

Qualifications

• Prior sales experience or a background in student recruitment is advantageous.
• Exceptional verbal and written communication skills.
• Strong customer service orientation and patience.
• Active listening to tailor guidance and support.
• Proven closing skills to secure commitments and enrolments.
• Efficient time management to meet recruitment deadlines.
• Goal orientation to hit targets while supporting student success.
• Resilience to overcome objections and maintain motivation.
• In-depth knowledge of GBS programs, admissions and outcomes.

Responsibilities

• Engage with potential students and guide them through the admissions process.
• Track enquiries and manage student recruitment pipelines.
• Assist with special projects related to recruitment.
• Provide information on Student Finance and financial support options.
• Assist with special projects and initiatives related to recruitment and enrolment management.

Skills

Sales acumen

Communication skills

Customer service skills

Active listening

Closing skills

Time management

Goal orientation

Resilience and persistence

Program knowledge

CRM systems

Tools

CRM software

Job description

About Us

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Location

Greenford

The Role

We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service.

This role is not eligible for visa sponsorship.

What The Role Involves

• Track enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
• Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads.
• Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

About You

• Sales acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets.
• Communication skills: The ability to effectively communicate with prospective students through various channels including in‑person interactions, phone calls, emails, and other platforms.
• Customer service skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Active listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support.
• Closing skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.
• Time management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets.
• Program knowledge: Maintain in‑depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible benefits: cycle to work, workplace nursery, tech scheme and much more
• Perks@Work discount platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral schemeDiscretionary annual performance bonus

Equality, Diversity and Inclusion

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.