Enhanced Support Volunteer

Recovery Focus; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts

Training & development

Make a difference

Free induction

Supervision

Travel reimbursement

Career development

Job summary

Waythrough is seeking compassionate staff to provide harm reduction advice in office settings and outreach, help clients with unmet needs such as health, housing and benefits, and support them to attend appointments with Key staff. You may accompany clients to hospital and assist with admin tasks.

Waythrough delivers mental health, drug and alcohol services across England with thousands of staff and volunteers.

Responsibilities

• Providing harm reduction advice in office settings (e.g. phone support) and outreach (home visits with staff, at other services)
• Provide support for clients with any unmet needs (e.g. health, housing, benefits, criminal justice)
• Supporting clients to access appointments e.g. attending with them to the hospital
• Supporting staff with home visits
• Provide suitable emotional support for clients
• Adhere to risk management, health and safety guidelines and any relevant policies relating to the role
• Help to complete comprehensive assessments & any other relevant paperwork, including writing up notes
• Potential to work up to recording information on SystmOne (our internal system) and co-working on a caseload
• Supporting staff with admin responsibilities such as phoning GPs, making pre-assessment phone calls with clients, phone check ins
• Attending team meetings where possible

Job description

• Providing harm reduction advice in office settings (e.g. phone support) and outreach (home visits with staff, at other services)
• Provide support for clients with any unmet needs (e.g. health, housing, benefits, criminal justice)
• Supporting clients to access appointments e.g. attending with them to the hospital
• Supporting staff with home visits
• Provide suitable emotional support for clients
• Adhere to risk management, health and safety guidelines and any relevant policies relating to the role
• Help to complete comprehensive assessments & any other relevant paperwork, including writing up notes
• Potential to work up to recording information on SystmOne (our internal system) and co-working on a caseload
• Supporting staff with admin responsibilities such as phoning GPs, making pre-assessment phone calls with clients, phone check ins
• Attending team meetings where possible

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community.

Join our team

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

What We Offer

• Discounts from various schemes
• Training and personal development
• A chance to make a real difference in people's lives
• Free induction and role-specific training
• Support from experienced staff and regular supervision
• Opportunities to meet new people and develop your confidence
• Reimbursement for travel and agreed expenses
• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.