Trainee Outreach Worker

Recovery Focus; Seven Sisters; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave

Pension with employer contribution

Life assurance

Sick pay

Birthday leave

Professional fee reimbursement

GP access

Employee Assistance Programme

Recommend a Friend bonus

Cycle to Work

Blue Light Card discounts

Will writing service

Job summary

Waythrough is seeking a Trainee Outreach Worker on a 12-month fixed term contract based in London (Haringey area). The role involves community outreach, harm reduction, brief interventions, and care planning for clients facing mental health, housing, or substance use challenges.

37 hours per week. You will work in diverse settings, may include evenings and weekends, and will record client data using case management systems.

Qualifications

• Previous voluntary or paid experience in a client-facing role.
• Strong active listening skills on a day-to-day basis.
• Comfortable working in varied community settings and lone-working situations.

Responsibilities

• Provide assertive outreach in the community to engage or re-engage individuals needing treatment.
• Deliver satellite provisions at co-locations (GPs, probation, hostels, etc.).
• Deliver harm reduction, brief interventions, and extended brief interventions.
• Manage care planning, risk assessment and caseload for service users.

Skills

Active listening

Client-facing experience

Outreach

Tools

Case management software

Job description

Trainee Outreach Worker - 12 month Fixed term contract - may include evening and weekend work. Location: HAGA - 590 Seven Sisters Road, London, N15 6HR Working Hours: 37 hours per week Contract Type: Fixed Term - 12 Month Salary: £28,690 - £34,730 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

We have an exciting opportunity to join our Rough Sleepers Team in Haringey, which offers drug and alcohol support to rough sleepers in our community. As an Trainee Outreach Practitioner working with Rough Sleepers at Haringey Alcohol Service, you will be out and about in the community providing assertive outreach in the community to engage or re‑engage those who are not able to access treatment in our core service. You will deliver satellite provisions at co‑locations such as GPs, probation, hostels, etc. You will deliver harm reduction, brief interventions, and extended brief interventions as well as be responsible for the care planning, risk assessing, and case management for service users allocated to you. You will be required to be confident in using case management systems to accurately record client data. You will have previous voluntary or paid experience working in a client‑facing role and using active listening skills on a day-to‑day basis. The right individuals for this role will be motivated, proactive problem solvers who are passionate about delivering a high standard of care to some of our most vulnerable service users. You will be comfortable in lone working, at ease in working in a variety of settings, and be able to approach people and able to build rapport quickly. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our team of passionate individuals you will be contributing to make this happen. If you feel that you would fit our values and ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For full‑person specifications and job details, please visit this link.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-08-19

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.