ENHANCED ACCESS SERVICE ADMINISTRATOR

North Lewisham Primary Care Network; City Of London; On-site; GBP 26,000 - 29,000; Full time

Job summary

A community healthcare organization in London is seeking an Administrative Support person to help provide efficient administration and reception services for various essential healthcare initiatives. Candidates should have strong organizational skills, at least 2 years of administration experience, and proficiency in EMIS. This full-time position offers a salary between £26,000 to £29,000, depending on experience.

Qualifications

• Experience with EMIS is crucial, with tasks and referrals experience.
• Minimum of 2 years administration experience in any setting.
• Experience of working in the NHS.

Responsibilities

• Provide administration support and reception services to the Enhanced Access Service.
• Book or arrange referral appointments using the electronic referral system.
• Communicate changes to the Enhanced Access Service.

Skills

Communication skills

Organizational skills

Time management

IT proficiency in Microsoft Office and EMIS

Interpersonal skills

Education

Minimum of 5 GCSEs / O levels

Tools

EMIS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays. Hours will be planned on a weekly rota to ensure core enhanced access hours are covered by the Administrators.

The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers.

The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.

Main duties of the job

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients.

Responsible for providing the Enhanced Access Service remote booking ledgers within EMIS.

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Follow-up assigned tasks from clinicians such as referrals.

Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists, enquiries and alerts.

Alert the Enhanced Access team to any changes to schedule.

Co-ordinate and minute the EAS weekly/monthly meetings/briefing sessions

actively input into the development of new and existing services and resources.

Communicate any changes to the Enhanced Access Service to the participating practices

Communicate and complete stock take for Enhanced Access Service consumables.

Manage data bases and spreadsheets and collation of information.

Ensure reporting templates are kept updated with accuracy.

About us

The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others.

Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.

As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community.

Job responsibilities

The Context

North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 9 GP Practices serving a population of almost 90,000 patients.

Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.

NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.

The Waldron is a community hub hosting various NHS services, it focuses on health and wellbeing promotions and link with community.

We expect all our staff to share the values that are important to the PCN:

Equity of quality and equity of access for all residents in and around North Lewisham

Providing proactive, personalised and coordinated care

Protecting and supporting general practice whilst also supporting transformation

Collaborating and engaging with others to spur on innovation and sustainable working.

Key Professional Working Relationships

PCN Clinical Director

PCN Managing Director

PCN Lead Care Coordinator and Administrator

GP Lead for Health Inequalities

Administration staff and Practice Managers for the 9 PCN-member GP surgeries

The occupants/services in the Waldron Health Centre

Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions

Waldron Health Centre Security/Buildings officer

PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc

Person Specification

Qualifications

• Minimum of 5 GCSEs /O levels
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development

Experience

• Experience with EMIS is crucial, with tasks and referrals experience
• Working co-operatively across organisational systems
• Experience of working with highly confidential, sensitive or contentious information
• Strong organisational and time management skills and evidence of working in a systematic manner
• Ability to work autonomously managing specific aspects of the service
• Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
• Understanding confidentiality and data protection
• Experience of working in the NHS
• Minimum of 2 years administration experience in any setting
• Experience of working with local North Lewisham community
• Experience of General Practice

Knowledge and Skills

• Excellent time management and organisational skills
• Excellent interpersonal skills
• Ability to work effectively as a team member and independently.
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft Word, Excel and Outlook and in clinical systems such as EMIS or System One.
• Ability to multitask.
• Knowledge of local health services/providers
• Competency and interest in digital solutions to health and be able to promote these

Qualities/Attributes

• Kindness- a commitment to improving patient care
• Going the extra mile
• Flexibility
• Common sense

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Lewisham Primary Care Network

Address

£26,000 to £29,000 a year, dependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5463-25-0006

Job locations