Engineering Technician

grw talent; City of Edinburgh; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A leading technology company is seeking an Engineering Technician for a Customer Support role in Edinburgh. The successful candidate will manage customer technical support, providing troubleshooting assistance and hands-on product repairs. This is a great opportunity to join an innovative team and contribute to workplace safety technology.

Benefits

Company Bonus Scheme

Pension Plan

Medical Support

Generous Holiday Allowance

Qualifications

• Hands-on experience with electronics preferred.
• Experience in 3rd party technical support businesses or IT support.
• Ability to follow processes and learn quickly.

Responsibilities

• Manage front-line support to customers through calls, emails, and tickets.
• Test, diagnose, and repair faults within returned products.
• Support logistics related to equipment shipping globally.

Skills

Interpersonal Skills

Communication Skills

Diligence

Problem Solving

Education

Technical background in Engineering or Electronics

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from grw talent

CEO of GRW Talent disrupting the busy world of recruitment with AI tech to help businesses attract better people, grow faster and save money…

ENGINEERING TECHNICAN – CUSTOMER SUPPORT

FLEXIBLE/HYBRID WORKING SOLUTIONS ON OFFER AFTER TRAINING PERIOD

Headquartered on the outskirts of Edinburgh, Grw Talent’s client is a progressive technology company with a mission to make workplaces safer places to be, with the design, manufacture and field support of workplace wearables and a cloud-based data analytics HSE platform. Whether it's monitoring exposure to risks such as vibration, noise or dust or keeping workers safe from proximity to dangerous equipment their expanding eco-system is there to give employers unprecedented insight to their workers’ risks. With a client base of over 900, the business continues to grow rapidly. They now need to make the key hire of a Customer Technical Support Advisor – suited to someone with an Engineering Technician skillset.

Reporting to the Team Leader, the Technical Support Advisor will assume the day-to-day management of front-line support to customers, fielding customer phone calls, emails, and support cases. The Advisor will be responsible for support case allocation, triage, prioritisation, escalations and reporting. Unlike other customer support roles there is a physical hands-on element to this role. You will be expected to test, diagnose, record, and repair faults within returned products, as well as managing inventory and logistics associated with customer RMA collections and dispatching of warranty replacements globally. Key responsibilities include:

• Day-to-day management, triage, and prioritisation of support requests.
• Deciding on and executing the escalation of issues to the broader team and other stakeholders.
• Act as company Ambassador effectively promoting Product and Services by ensuring a high level of support and customer satisfaction.
• Guide the customer and promote the use of self-help resources available through an on-line ‘Customer Zone’ i.e., quick start guides, reference material, FAQs.
• Supporting customers with hardware and (cloud based) analytics trouble shooting.
• Recording issues within a support ticket system structure (Salesforce/ Service Cloud), to effectively triage and manage hardware, software, and analytics issues using pre-defined customer responses.
• Managing RMAs including assessing, testing, repairing, replacing, and recording of issues and outcomes.
• Supporting Logistics Co-ordinator with shipping of equipment globally.

This role will suit candidates from a range of backgrounds. We would be especially keen to hear from candidates who have hands on experience with electronics, or who have worked in 3rd party technical product or possibly external IT support businesses, used to triaging customer issues and problems over the phone or video link. The customer facing nature of the role means you have excellent interpersonal, communications and people management skills with the ability to build rapport with customers. Knowledge of electronics manufacturing processes as well as dexterity in assembly and repair of electronics hardware is a distinct advantage. The ability to follow processes and learn fast is paramount and full training will be offered.

This represents an excellent opportunity for a technical customer support analyst, advisor or specialist to join a forward thinking and highly ambitious Scottish business. The commercial slant to the role ensures variety and a challenge, no two days are ever the same. Your base salary of £28-32,000 is supplemented by a company bonus scheme of up to 5% of base salary per annum, plus pension, funded private medical support and a generous holiday allowance.

To apply to this role please send your CV to our recruitment partner Katie Hydes at Grw Talent.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing, Engineering, and Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing and Manufacturing

Referrals increase your chances of interviewing at grw talent by 2x

Sign in to set job alerts for “Engineering Technician” roles.

Livingston, Scotland, United Kingdom 6 months ago

Bathgate, Scotland, United Kingdom 1 week ago

Kirkcaldy, Scotland, United Kingdom 3 months ago

Livingston, Scotland, United Kingdom 4 days ago

Edinburgh, Scotland, United Kingdom 8 hours ago

Edinburgh, Scotland, United Kingdom 2 weeks ago

Loanhead, Scotland, United Kingdom 2 weeks ago

Dalkeith, Scotland, United Kingdom 10 hours ago

Edinburgh, Scotland, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 2 weeks ago

Falkirk, Scotland, United Kingdom 7 hours ago

Livingston, Scotland, United Kingdom 5 days ago

Edinburgh, Scotland, United Kingdom 5 days ago

Edinburgh, Scotland, United Kingdom 6 days ago

Carrington, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 6 days ago

Rosyth, Scotland, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 1 month ago

Edinburgh, Scotland, United Kingdom 1 week ago

East Lothian, Scotland, United Kingdom 4 days ago

Livingston, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 6 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 6 days ago

Edinburgh, Scotland, United Kingdom 2 months ago

Livingston, Scotland, United Kingdom 2 weeks ago

Wind Turbine Technician (Authorised Technician)

Bathgate, Scotland, United Kingdom 14 hours ago

Renewable Energy Production - Electrical Technician

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 3 days ago

Bathgate, Scotland, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.