Engineering Supervisor

CBRE-2; Norwich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in facilities management is seeking an Engineering Supervisor to oversee mobile engineering teams, ensuring compliance with standards and effective operation of Mechanical, Electrical, and Fabric services. The role involves hands-on support, management of KPIs, and maintaining high performance standards. Ideal candidates will have a strong technical background and experience in line management within the FM industry.

Qualifications

• Experience managing a hard-service, facilities engineering team.
• Physically fit for manual tasks.
• Experience in FM industry is desirable.

Responsibilities

• Supervise mobile engineering teams and ensure compliance with standards.
• Manage customer CAFM System and monitor service delivery.
• Conduct contractor monitoring audits and manage QHSE responsibilities.

Skills

Leadership

Technical Support

Compliance Management

Problem Solving

Education

Technical background in Mechanical, Electrical or Fabric

Job description

Engineering Supervisor

Job ID 216478

Posted 05-May-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) Horsham - England - United Kingdom of Great Britain and Northern Ireland

Purpose Of the Role

To effectively supervise, participate in and provide line management for the day-to-day mobile operation of the contract engineering team/supply partners, to ensure that compliance with standards are adhered to at all times (mandatory, statutory, contractual), to ensure the effective and efficient operation of the contract's Mechanical, Electrical and Fabric services.

Key Responsibilities

• Provide leadership to the mobile engineering teams ensuring their delivery meets the contract requirements and their development and engagement is maintained to the highest level.
• Providing technical and physical support to the engineering team as required, including getting 'hands on' with engineering tasks and providing holiday/sickness cover for shift operatives.
• Attending training for and working at height, within confined spaces or in areas of high noise and/or low lighting levels as required.
• Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment and Fabric Services.
• Management of the customer CAFM System to ensure staff and contractual KPI performance and to monitor and report on service delivery.
• Compliance with and record keeping for customers Quality Management System and management of the Quality, Health, Safety + Environment responsibilities of the contract.
• Organise and carry out reactive repairs to the sites M&E and fabric systems.
• Prioritising and completing reactive and Planned Preventative Maintenance tasks and reporting to the Account Manager, ensuring optimum levels of service delivery are being achieved.
• Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
• First line supervision of Specialist Supply Partners, including Inductions, regular reviews, signing off and actioning minor works listed on service report sheets in conjunction with the Account Manager and within the contracted reactive maintenance threshold.
• Formulating, Assessing and Validating Risk Assessments, Method Statements, SOP's and EOP's.
• Ownership of own tasks, organising of own materials / quotations from suppliers to enable completion of tasks
• Attendance of company meetings or training courses as required
• Operational day to day requirements from client or Manager
• Conducting contractor monitoring audits
• Responsible for raising & closing out hazard reports in live environment.
• Following of operational processes to facilitate in efficient operation of the contract.
• Assist the contract/business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
• Adherence & application of organisational policies and procedures

Requirements

• Experience of line managing a hard-service, facilities engineering team across a complex estate.
• Line management experience
• Physically fit and able to assist the engineering team with manual tasks
• Technical background in Mechanical, electrical or fabric
• Experience within FM industry (desirable)

Success Measures/Objectives:

• Contract SLA's and KPI's are met/ exceeded.
• Staff's performance is of high standard.
• Positive engineer engagement scores.
• QHSE and external audit results are consistently rated to a high standard.
• The QHSE responsibilities are managed.
• Contract is statutory compliant.
• Completion of Planned Maintenance + Reactive works are completed effectively and efficiently.
• Sub-contracted services are carried out, managed efficiently and effectively as per the schedule.

Accountabilities

• Reporting to a CBRE Account Manager.
• Accountability to the CBRE Managed Services functional heads, as appropriate.
• Accountable day-to-day to the relevant client contacts.
• Line management responsibility for the engineering team and indirectly for relevant sub-contractors.
• Contract Performance operational and QHSE responsibility.