Engineering Service Manager

Zero Surplus; Wickford; On-site; GBP 42,000 - 65,000; Full time

Job summary

Zero Surplus is seeking a Service Manager to lead a team of service engineers, while actively contributing to service, repair and calibration activities. The role focuses on setting standards, improving performance and achieving high customer satisfaction.

You will lead by example in a hands-on environment, engage with customers effectively, and balance technical leadership with commercial awareness to drive service contract profitability.

Qualifications

• Proven experience leading service/field engineers.
• Strong hands-on engineering capability in a leadership role.
• Excellent communication with customers and internal teams.
• Familiar with UKAS accreditation requirements and standards.
• Commercially aware with ability to price labour and parts where appropriate.

Responsibilities

• Lead, mentor and support a team of service engineers.
• Carry out hands-on service, repair and calibration work with the team.
• Act as senior point of contact for customers and resolve issues.
• Support commercial activities, including pricing of labour and parts.
• Assess warranty claims and make informed decisions.
• Contribute to growth and profitability of service contracts.
• Ensure work meets industry standards and accreditation requirements.
• Drive continuous improvement for efficiency and first-time fix rates.

Skills

Leadership

Customer engagement

Hands-on engineering

UKAS awareness

Commercial awareness

Problem solving

Job description

Service Manager

We're delighted to be working exclusively with a well‑established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high‑performance solutions to a global customer base.

The Role

As Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Lead, mentor, and support a team of service engineers, providing both technical guidance and day‑to‑day leadership
• Carry out hands‑on service, repair, and validation/calibration work alongside the team
• Act as a senior point of contact for customers, handling queries and resolving issues professionally
• Support commercial activities, including pricing of labour and spare parts
• Assess warranty claims and make balanced, informed decisions
• Contribute to the growth and profitability of service contracts
• Ensure all work meets industry standards and aligns with relevant accreditation requirements
• Drive continuous improvement, focusing on efficiency, consistency, and high first‑time fix rates

About You

• Proven experience as a service or field engineer, with additional leadership or management responsibility
• Strong technical capability with the ability to lead by example in a hands‑on environment
• Confident communicator, able to engage effectively with customers and team members
• Commercially aware, with the ability to balance customer satisfaction and business needs
• Resilient and solution‑focused, particularly in challenging situations
• Familiarity with UKAS accreditation requirements

What's on Offer

• Opportunity to lead a skilled and supportive team
• A varied role combining leadership and hands‑on technical work
• A business that values quality, professionalism, and continuous improvement

If you are a technically strong leader who thrives in a customer‑focused environment, we would welcome your application.