Service Manager

Anderson Scott Solutions; Edwinstowe CP; On-site; GBP 50,000 - 55,000; Full time

Job summary

Anderson Scott Solutions in North Nottinghamshire is seeking an experienced Service Manager to lead the service delivery function, manage a mixed team of office staff and field engineers, and drive continuous improvement across service operations.

You will strengthen customer relationships, oversee field engineers and subcontractors, and ensure cost control while partnering with sales to deliver effective maintenance solutions for customers.

Qualifications

• Previous experience in a Service Manager, Service Delivery Manager or Operations Manager role.
• Experience managing field service engineers and coordinating service operations.
• Strong leadership skills with the ability to coach, mentor and develop high-performing teams.
• Excellent customer service and relationship management skills.
• Strong commercial awareness and experience managing service performance and budgets.
• Confidence analysing operational data and producing management reports.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills and the ability to work collaboratively across departments.
• Experience within engineering, HVAC, refrigeration, mechanical or a similar technical environment would be advantageous

Responsibilities

• Lead, motivate and develop the service delivery team, promoting a culture of exceptional customer service and continuous improvement.
• Act as the main point of contact for customers, resolving service issues and maintaining strong client relationships.
• Develop and implement service standards and processes to improve efficiency and increase first-time fix rates.
• Coach and support team members through regular performance reviews and ongoing development.
• Produce management reports, analysing service data to identify trends and recommend improvements.
• Build and manage a network of subcontractors, ensuring consistently high standards of service.
• Manage field-based engineers, conducting regular audits of vehicles, stock and performance, alongside site inspections.
• Work closely with the sales team to deliver effective service and maintenance solutions for customers.
• Oversee parts management, including stock control, ordering and allocation for service and planned works.
• Prepare repair quotations, obtain customer purchase orders and coordinate parts for scheduled work.
• Review engineer job sheets to ensure accurate documentation, parts usage and compliance.
• Oversee the financial performance of the service department, ensuring effective cost control and governance.
• Coordinate engineer site visits, including scheduling and preparing RAMS and all required site documentation.
• Maintain refrigerant gas stock levels at the depot and provide customers with equipment operation and maintenance guidance where required

Skills

Leadership

Customer Service

Client Relationships

Commercial Awareness

Data Analysis

Organisation

Communication

Team Coaching

Job description

Service Manager

North Nottinghamshire

£50,000 - £55,000

We're recruiting on behalf of a growing and customer-focused organisation seeking an experienced Service Manager to lead its service delivery function. This is an exciting opportunity for a proactive leader who is passionate about delivering exceptional customer service, managing and developing a team of office-based staff and field engineers, and driving continuous improvement across service operations. You'll play a key role in maintaining high service standards, strengthening customer relationships, and supporting the ongoing success of the business.

Key Responsibilities

• Lead, motivate and develop the service delivery team, promoting a culture of exceptional customer service and continuous improvement.
• Act as the main point of contact for customers, resolving service issues and maintaining strong client relationships.
• Develop and implement service standards and processes to improve efficiency and increase first-time fix rates.
• Coach and support team members through regular performance reviews and ongoing development.
• Produce management reports, analysing service data to identify trends and recommend improvements.
• Build and manage a network of subcontractors, ensuring consistently high standards of service.
• Manage field-based engineers, conducting regular audits of vehicles, stock and performance, alongside site inspections.
• Work closely with the sales team to deliver effective service and maintenance solutions for customers.
• Oversee parts management, including stock control, ordering and allocation for service and planned works.
• Prepare repair quotations, obtain customer purchase orders and coordinate parts for scheduled work.
• Review engineer job sheets to ensure accurate documentation, parts usage and compliance.
• Oversee the financial performance of the service department, ensuring effective cost control and governance.
• Coordinate engineer site visits, including scheduling and preparing RAMS and all required site documentation.
• Maintain refrigerant gas stock levels at the depot and provide customers with equipment operation and maintenance guidance where required.

Key Skills and Experience

• Previous experience in a Service Manager, Service Delivery Manager or Operations Manager role.
• Experience managing field service engineers and coordinating service operations.
• Strong leadership skills with the ability to coach, mentor and develop high-performing teams.
• Excellent customer service and relationship management skills.
• Strong commercial awareness and experience managing service performance and budgets.
• Confidence analysing operational data and producing management reports.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills and the ability to work collaboratively across departments.
• Experience within engineering, HVAC, refrigeration, mechanical or a similar technical environment would be advantageous