Lead Service Engineer/Service Manager

Zero Surplus; Cambridge; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company van provided

Job summary

Zero Surplus is seeking a Lead Service Engineer to manage field servicing across East Anglia with around 80% travel from base in South Essex. You will lead seven engineers, perform hands-on service, calibration, and repairs at customer sites, and drive quality and customer satisfaction.

The role combines technical leadership with team coordination and a focus on continuous improvement within a precision engineering environment.

Qualifications

• Extensive electrical/electromechanical experience essential for leading servicing work.
• Proven experience as a service/field engineer with leadership or coordination responsibility.
• Confident communicator with customers and team members.
• Commercially aware; able to balance customer satisfaction with business needs.
• Resilient, solution-focused, and able to handle challenging situations.

Responsibilities

• Carry out hands-on service, repair, and calibration work at customer sites, leading from the front technically.
• Lead and coordinate a team of 7 service engineers, allocating jobs across a busy schedule.
• Provide technical guidance and day-to-day leadership to the team.
• Act as senior point of contact for customers, handling queries professionally.
• Support commercial activities, including pricing of labour and spare parts.
• Assess warranty claims and make balanced, informed decisions.
• Contribute to growth and profitability of service contracts.
• Ensure all work meets industry standards and accreditation requirements.

Skills

Electrical experience

Team leadership

Communication skills

Commercial awareness

Problem solving

Job description

Lead Service Engineer/Service Manager (1 day per week at office in Essex)

We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Lead Service Engineer to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.

This is an excellent opportunity for someone who combines extensive hands‑on technical expertise with team leadership and a commitment to delivering exceptional customer service.

The Role

As Lead Service Engineer, you will spend the majority of your time on the road, around 80%, carrying out service, repair, and calibration work at customer sites, leading from the front on all servicing activity. The company's head office is in South Essex, with the role predominantly focused on clients across East Anglia, with occasional travel further afield. A company van will be provided for business use, and applicants will ideally be based in Essex, Suffolk, or Cambridgeshire.

Alongside the hands‑on work, you will lead a team of 7 engineers, coordinating which jobs they're on, where they're needed, and ensuring the team runs efficiently across a busy schedule. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Carry out hands‑on service, repair, and validation/calibration work at customer sites, leading from the front technically
• Lead and coordinate a team of 7 service engineers, allocating jobs and ensuring the right engineer is in the right place at the right time
• Provide technical guidance and day‑to‑day leadership to the team
• Act as a senior point of contact for customers, handling queries and resolving issues professionally
• Support commercial activities, including pricing of labour and spare parts
• Assess warranty claims and make balanced, informed decisions
• Contribute to the growth and profitability of service contracts
• Ensure all work meets industry standards and aligns with relevant accreditation requirements
• Drive continuous improvement, focusing on efficiency, consistency, and high first‑time fix rates

About You

• Extensive electrical/electromechanical experience is essential, as you'll be leading from the front on all servicing work
• Proven experience as a service or field engineer, with additional leadership or coordination responsibility
• Based in, or willing to be based in, East Anglia, Essex, Suffolk, or Cambridgeshire, with the flexibility to travel further afield when required
• Strong technical capability with the ability to lead by example in a hands‑on, on the road environment
• Confident communicator, able to engage effectively with both customers and team members
• Commercially aware, with the ability to balance customer satisfaction and business needs
• Resilient and solution‑focused, particularly in challenging situations
• Familiarity with UKAS accreditation requirements is important

What's on Offer

• Opportunity to lead a skilled and supportive team of 7 engineers
• A varied, hands‑on role combining fieldwork with team coordination
• Company van provided for business use
• A business that values quality, professionalism, and continuous improvement