Engineering Manager

RAC; West of England; Hybrid; GBP 90,000 - 135,000; Full time

Job summary

RAC seeks an Engineering Manager to lead Acquisition squads responsible for RAC’s core website and bespoke eCommerce platform used by hundreds of thousands of members annually. The role is hybrid, with 2 days per week in our Bristol office, and focuses on shaping technical direction, delivering high-quality features, and driving AI-enabled productivity.

You will collaborate with product managers, designers and business stakeholders to shape roadmaps, deliver customer outcomes, and ensure

Qualifications

• 6–10 years of hands-on engineering experience (web or app), with at least 4 years in engineering management.
• Experience delivering consumer-facing products and services with strong product delivery leadership.
• Experience in high-volume transactional cloud platforms with CI/CD.
• In depth knowledge of industry standard tools and languages used within the RAC technology ecosystem.
• Self-motivated and able to propose solutions to complex, time-critical problems.
• Proven track record in balancing engineering, product features, UX & design considerations.
• Experience building and scaling teams with high-velocity releases.
• Working knowledge of technical SEO and site performance – Core Web Vitals, page speed and accessibility.
• Familiarity with tracking and tagging – analytics, tag management, data layer design and consent requirements across a digital estate.
• Hands-on experience with AI tooling and promoting adoption across teams.

Responsibilities

• Lead squads in designing solutions and delivering high-quality features and integrations.
• Ensure solutions align with architectural best practices and internal standards.
• Work with Product Managers and stakeholders to estimate work and shape roadmaps aligned to company goals.
• Manage relationships with external partners to deliver robust digital platforms and integrations.
• Apply agile principles to deliver value to customers and our business, quickly and at scale.
• Coach and mentor engineers through regular 1:1s, reviews, and SMART objectives.
• Create an empowering environment where engineers can do their best work and share knowledge across the wider engineering community.
• Support incident resolution and work with DevOps and platform teams to ensure service reliability.
• Own the engineering direction for rac.co.uk and our landing page estate, keeping site performance, accessibility and technical SEO health high.
• Ensure tracking and tagging requirements are delivered reliably and consistently across the digital estate, partnering with marketing, analytics and data teams.
• Work with the SEO-M Product Owner to shape and prioritise a roadmap that supports organic growth and campaign delivery.
• Drive AI adoption across your teams – setting the example through your own use of AI tooling, and coaching engineers, testers, product owners and other roles to apply it to their day-to-day work.
• Identify where AI can improve delivery – from coding assistants and automated testing to content, SEO and analytics workflows – and turn that into measurable adoption rather than experiments.

Skills

Engineering leadership

Product delivery

CI/CD experience

Cloud platforms

AI tooling

Tools

GA/Tag Manager

SEO tooling

Job description

About The Role

The RAC are looking for an Engineering Manager to lead our Acquisition team – the squads behind RAC’s core website and bespoke eCommerce platform where members purchase our breakdown products. These high-traffic, mission-critical platforms are used by hundreds of thousands of members each year and is central to our growth strategy.

The role is hybrid working with 2 days per week in our Bristol office.

What you will do

In this role, you’ll shape the technical direction, drive the delivery of high-quality features, and lead a team of talented engineers to build high-performing, best-in-class customer journeys and landing pages.

You’ll play a key role in product development—collaborating with product managers, designers and business stakeholders to shape roadmaps, define solutions, and deliver valuable customer outcomes.

AI is central to how we want to work. We’re looking for someone who leads this by example – hands‑on with AI tooling themselves, and confident helping engineers, testers, product owners and analysts alike find practical ways to work faster and better with it.

What You’ll Be Doing

• Lead squads in designing solutions and delivering high-quality features and integrations.
• Ensure solutions align with architectural best practices and internal standards.
• Work with Product Managers and stakeholders to estimate work and shape roadmaps aligned to company goals.
• Manage relationships with external partners to deliver robust digital platforms and integrations.
• Apply agile principles to deliver value to customers and our business, quickly and at scale.
• Coach and mentor engineers through regular 1:1s, reviews, and SMART objectives.
• Create an empowering environment where engineers can do their best work and share knowledge across the wider engineering community.
• Support incident resolution and work with DevOps and platform teams to ensure service reliability.
• Own the engineering direction for rac.co.uk and our landing page estate, keeping site performance, accessibility and technical SEO health high.
• Ensure tracking and tagging requirements are delivered reliably and consistently across the digital estate, partnering with marketing, analytics and data teams.
• Work with the SEO-M Product Owner to shape and prioritise a roadmap that supports organic growth and campaign delivery.
• Drive AI adoption across your teams – setting the example through your own use of AI tooling, and coaching engineers, testers, product owners and other roles to apply it to their day-to-day work.
• Identify where AI can improve delivery – from coding assistants and automated testing to content, SEO and analytics workflows – and turn that into measurable adoption rather than experiments.

What We’re Looking For

• 6–10 years of hands-on engineering experience (web or app), with at least 4 years in engineering management.
• Strong leadership in product delivery on consumer facing products and services.
• Experience working in high-volume transactional systems, cloud-based platforms, with CI/CD processes.
• In depth knowledge of industry standard tools and languages used within the RAC technology ecosystem.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Proven track record in balancing engineering, product features, UX & design considerations.
• Skilled in building and scaling teams while driving a high-velocity release cadence.
• Working knowledge of technical SEO and site performance – Core Web Vitals, page speed, accessibility and organic/paid visibility on high-traffic websites.
• Familiarity with tracking and tagging – analytics, tag management, data layer design and consent requirements across a digital estate.
• Genuine hands-on experience with AI tooling and a track record of getting others – technical and non-technical – to adopt it as part of how they work.

Why RAC?

For more than 128 years,we’vebeen keeping drivers moving, and todaywe’retrusted by over 15 million members.We’realso trusted by our people, with a 4.5-starGlassdoorrating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self toworkandwe’llbe with you every step of the way to help you grow and develop your career.