Corporate Customer Support Manager

RAC; Walsall; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Share scheme

Breakdown service

Car salary sacrifice scheme

25 days annual leave

Discount portal

Confidential support service

Job summary

RAC is seeking a Corporate Customer Support Manager in the Midlands at our Bescot, Walsall office with a flexible hybrid model. The role focuses on delivering outstanding support to fleet and OEM partners, managing enquiries and escalations, and collaborating with internal teams to drive swift customer outcomes.

You will monitor workflows, maintain logs, and help shape the processes behind RAC's SMR division's growth while building strong stakeholder relationships across the business.

Qualifications

• Experience working with internal and external stakeholders or business partners.
• Strong relationship-building and communication skills.
• Experience managing enquiries, escalations, complaints or operational issues through to resolution.
• Excellent organisational skills and the ability to manage multiple priorities.
• Customer-focused approach with a commitment to delivering great service.
• Good Excel skills and confidence working with data and reporting.

Responsibilities

• Act as a day-to-day contact for Fleet and OEM partners, supporting enquiries and service issues.
• Manage escalations and complaints through to resolution with timely updates.
• Monitor shared inboxes and workflows to track and resolve enquiries.
• Build strong relationships with internal teams to drive positive outcomes.
• Maintain escalation logs and reporting; identify themes and improvement opportunities.
• Support partner relationships with Account Managers and Service Delivery teams.
• Attend partner reviews and stakeholder meetings to drive actions forward.
• Support reporting, data reconciliation and invoicing activities.
• Help develop processes, controls and ways of working as the SMR business grows.
• Identify opportunities to improve customer experience and service delivery.

Skills

Stakeholder management

Relationship building

Communication

Customer service

Organisational skills

Attention to detail

Proactive mindset

Decision making under pressure

Automotive knowledge

Tools

Excel

Microsoft Dynamics

1Link

Job description

About The Role

Join the RAC as a Corporate Customer Support Manager and play a key role in supporting one of the fastest-growing areas of our business.

Working within our Fleet & OEM team, you'll help deliver an outstanding experience for our partners by managing operational enquiries, resolving escalations and building strong relationships across a range of stakeholders. From fleet operators and OEM partners to internal account management and service delivery teams, you'll be at the centre of ensuring issues are resolved effectively and customers remain informed every step of the way.

This is a newly created role that offers the opportunity to make a genuine impact. You'll help build and strengthen the operational support infrastructure behind our growing Service, Maintenance and Repair (SMR) division, taking ownership of key processes while helping shape how we work in the future.

We're looking for someone who enjoys building relationships, solving problems and keeping things moving. You'll be comfortable managing multiple priorities, communicating with a wide range of stakeholders and seeing issues through to resolution in a fast-paced environment.

What you'll do

• Act as a key day-to-day contact for Fleet and OEM partners, supporting operational enquiries and service-related issues
• Manage escalations and complaints through to resolution, ensuring customers receive timely updates throughout
• Monitor shared inboxes and workflows, ensuring enquiries are tracked, managed and resolved effectively
• Build strong relationships with internal teams to drive swift and positive customer outcomes
• Maintain escalation logs and reporting, identifying themes, trends and opportunities for improvement
• Work closely with Account Managers, Relationship Managers and Service Delivery teams to support partner relationships
• Attend partner reviews and stakeholder meetings, contributing to discussions and helping drive actions forward
• Support reporting, data reconciliation and invoicing activities to ensure accuracy and efficiency
• Help develop processes, controls and ways of working as the SMR business continues to grow
• Identify opportunities to improve customer experience, service delivery and operational performance

What you'll need

• Experience working with internal and external stakeholders, customers or business partners
• Strong relationship-building and communication skills
• Experience managing enquiries, escalations, complaints or operational issues through to resolution
• Excellent organisational skills and the ability to manage multiple priorities
• A customer-focused approach with a commitment to delivering great service
• Good Excel skills and confidence working with data and reporting
• Strong attention to detail and accuracy
• The ability to work at pace and make informed decisions when priorities change
• A proactive mindset, with the confidence to take ownership and drive outcomes
• Experience within automotive, fleet, OEM, service delivery, account management or customer operations environments would be advantageous
• Knowledge of 1Link and Microsoft Dynamics would be beneficial

Location & Salary

Location: Role based at our Bescot, Walsall office in the Midlands. Flexible hybrid model.

Salary: Starting from £28,200 + annual bonus, depending on experience

As a Corporate Customer Support Manager at the RAC, you'll get benefits that go the extra mile

• Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme – a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.
• Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
• Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long‑term.
• Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

Why the RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5‑star Glassdoor rating showing that the RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.