Engineer I

American Express; Burgess Hill; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic team at an established industry leader where your expertise in software development and problem-solving will shine. This role offers the opportunity to lead initiatives that enhance operational efficiency and improve customer experiences. You will be at the forefront of innovation, collaborating with various teams to resolve complex issues and drive continuous improvement. With a commitment to your professional growth, this company provides a supportive environment where your contributions are valued. Embrace the chance to make a significant impact while enjoying a range of benefits that prioritize your well-being and career development.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision insurance

Flexible working model

Generous paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• 8+ years in software development with Mainframe/Big Data/Java.
• Experience with credit card payments technology and Agile methods.

Responsibilities

• Act as a central contact for compliance and development groups.
• Monitor quality of deliverables and provide technical support.

Skills

Software Development

Root Cause Analysis

Agile Methodologies

Problem Solving

Communication Skills

Innovation

Abstract Thinking

Education

Bachelor’s Degree in Computer Science

Master’s Degree in Computer Engineering

Tools

Splunk

Java

Web Services

Open API

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Acts as central point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints.
• Monitors problem, change and incident queues, implementing compliance with capability, root cause analysis and change quality targets.
• Monitors the quality of deliverables by reporting on any trends, issues and achievements and raising issues where appropriate.
• Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Provide feedback to engineering and product team based on the reported CM Complaints analysis outcome.
• Look for efficiency improvement in productivity savings. Drive and live by the culture of innovation resulting in highly efficient team and improving operational efficiency.
• Ability to effectively communicate across third parties, technical, and business product managers on solution design.
• Ability to think abstractly and deal with ambiguous/under-defined problems.
• Ability to enable business capabilities through innovation.
• Develops deep understanding of tie-ins with other systems and platforms within the supported domains.
• Looks beyond the obvious for continuous improvement opportunities.

Minimum Qualifications

• Minimum 8+ years of software development experience in Mainframe/Big Data/Java technologies.
• Ability to analyze Splunk logs, Java code to identify root cause and permanent solution.
• Demonstrated experience with Agile or other rapid application development methods.
• Experience with credit card payments technology.
• Acts as central point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints.
• Monitors problem, change and incident queues, implementing compliance with capability, root cause analysis and change quality targets.
• Monitors the quality of deliverables by reporting on any trends, issues and achievements and raising issues where appropriate.
• Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Provide feedback to engineering and product team based on the reported CM Complaints analysis outcome.
• Look for efficiency improvement in productivity savings. Drive and live by the culture of innovation resulting in highly efficient team and improving operational efficiency.
• Ability to effectively communicate across third parties, technical, and business product managers on solution design.
• Ability to think abstractly and deal with ambiguous/under-defined problems.
• Ability to enable business capabilities through innovation.
• Develops deep understanding of tie-ins with other systems and platforms within the supported domains.
• Looks beyond the obvious for continuous improvement opportunities.

Preferred Qualifications

• Experience with web services and Open API development, as well as SOA concepts.
• Bachelor’s or Master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.