Engagement Team Support Specialist

JTL; Isycoed; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days’ annual leave plus bank

Generous pension scheme

Life assurance

Private healthcare after probation

Gym membership discount

CPD support & funded qualifications

Season ticket loans

Job summary

JTL is recruiting for an office-based Admin role at its National Administration Centre in Wrexham. The position is a full-time, fixed-term contract for 6 months with a starting salary of £24,858 per year.

The role focuses on delivering professional customer-focused service to the Engagement team and supporting JTL’s business plan, handling enquiries, and ensuring accurate logging of documentation across systems. A strong emphasis on accuracy, teamwork, and communication is required.

Qualifications

• GCSE Maths and English, A-C or equivalent.
• Excellent communication and customer service skills.
• Attention to detail with good prioritisation and organisation.
• IT literate with good typing skills and proficient in email, word processors, presentations and spreadsheets.
• Able to work collaboratively in a team.

Responsibilities

• Carry out routine administrative duties to support KPI achievement.
• Handle enquiries in a timely and professional manner.
• Log Applicant, Learner and Employer documentation accurately in company systems.
• Build and maintain good working relationships across teams and with external parties.
• Provide information, advice and guidance to inbound communications and resolve queries where possible.

Skills

Communication

Customer service

Attention to detail

IT literacy

Teamwork

Education

GCSE Maths & English

Tools

Microsoft Office

Email

Word processors

Spreadsheets

Job description

JTL is recruiting for an office-based Admin role at its National Administration Centre in Wrexham. The position is a full-time, fixed-term contract for 6 months with a starting salary of £24,858 per year.

The role focuses on delivering professional customer-focused service to the Engagement team and supporting JTL’s business plan, handling enquiries, and ensuring accurate logging of documentation across systems. A strong emphasis on accuracy, teamwork, and communication is required.