Engagement Team Administrator

JTL; Isycoed; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension

Life assurance

Private healthcare (after probation)

Gym membership discount

CPD support

Season ticket loans

Job summary

JTL is recruiting for an office-based role at its National Administration Centre in Wrexham. You will work full time (35 hours per week, Monday to Friday) with a starting salary of £24,858, and an Enhanced DBS check is required.

You will provide professional, customer-focused service supporting the Engagement team and JTL’s Business Plan by handling enquiries, logging documentation accurately, and maintaining KPI-related tasks. A supportive benefits package accompanies the role.

Qualifications

• GCSE Maths and English at grade A-C or equivalent.
• Excellent communication and customer service skills.
• Attention to detail with strong prioritisation and organisation.
• IT literate with typing skills and able to use email, word processors, presentations, and spreadsheets.

Responsibilities

• Carry out routine administrative duties to support the team and KPIs.
• Handle enquiries in a timely and professional manner.
• Log applicant, learner and employer documentation accurately in company systems.
• Build and maintain good working relationships with teams and external parties.
• Provide information and guidance when responding to inbound communications to ensure customer satisfaction.

Skills

Communication

IT literacy

Teamwork

Attention to detail

Typing skills

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Location: Office-based at JTL's National Administration Centre in Wrexham

Working pattern/hours: Full time, 35 hours per week, Monday - Friday.

Salary: Starting salary £24,858

About JTL

JTL is one of the largest work-based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.

Job Purpose:

To provide a professional, customer focused and first-class service, supporting the Engagement team and JTL’s Business Plan

Key Responsibilities and Accountabilities:

• To carry out a range of routine administrative duties to support the team in maintaining KPI’s and as required by Management.

• Handle all enquiries in a timely and professional manner as directed.

• Ensure all Applicant, Learner and Employer documentation / information is logged accurately into the company systems within agreed timescales, always maintaining a high level of accuracy.

• Build and maintain good working relationships with all teams within the division and with relevant external parties.

• Provide information, advice and guidance when receiving and responding to inbound communications. Where possible solving queries first-hand, always ensuring Customer (Internal and External) satisfaction.

Person Specification

Essential Requirements:

• GCSE, Maths and English, A-C or equivalent

• Excellent communication and customer service skills

• Attention to detail, with good prioritisation and organisation skills

• IT literate with good typing skills and confident using a range of programmes including email, word processors, presentations, and spreadsheets

• Able to work with a team, take direction from others and collaborate effectively

Desirable:

• Prior experience in a similar role

Why join JTL?

At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.

Some of our benefits include:

• 25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.

• Generous pension scheme with matched contributions and additional employer top-up.

• Life assurance and occupational sick pay.

• Optional private healthcare after probation, plus a free annual health check after three years.

• Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.

• CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.

• Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.

Our Safeguarding Commitment

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

This role requires an Enhanced DBS check.