Engagement Operations Specialist

JTL; Wrexham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days’ annual leave + bank holidays

Generous pension scheme

Life assurance

Private healthcare after probation

Gym membership discount

Cycle-to-work scheme

Employee Assistance Programme

CPD support and professional trainings

Job summary

JTL is recruiting an Office-based Administrative Assistant at our National Administration Centre in Wrexham. This full-time role offers 35 hours per week, Monday to Friday, with a starting salary of £24,858.

You will provide professional, customer-focused support to the Engagement team and help deliver the organisation's Business Plan. Key duties include handling enquiries, logging documentation accurately, supporting KPI delivery, and building strong internal relationships.

Qualifications

• GCSE Maths and English, A-C or equivalent.
• Excellent communication and customer service skills.
• Attention to detail with good prioritisation and organisation skills.
• IT literate with typing skills and comfortable using email, word processors, presentations and spreadsheets.
• Able to work with a team, take direction and collaborate effectively.

Responsibilities

• Carry out routine administrative duties to support KPI delivery and management.
• Handle enquiries in a timely and professional manner.
• Log Applicant, Learner and Employer documentation accurately in company systems.
• Build and maintain good working relationships with internal teams and external parties.
• Provide information, guidance and responses to inbound communications to ensure customer satisfaction.

Skills

Excellent communication

Customer service

Attention to detail

IT literate

Teamwork

Education

GCSE Maths & English (A-C)

Tools

Microsoft Office

Job description

JTL is recruiting an Office-based Administrative Assistant at our National Administration Centre in Wrexham. This full-time role offers 35 hours per week, Monday to Friday, with a starting salary of £24,858.

You will provide professional, customer-focused support to the Engagement team and help deliver the organisation's Business Plan. Key duties include handling enquiries, logging documentation accurately, supporting KPI delivery, and building strong internal relationships.