Engagement Associate

Metaview; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited AI tools

Equity compensation

High compensation

Hardware provided

Ramp card for success

Job summary

Metaview is an AI company focused on recruiting, redefining how teams hire with speed and precision. We’re seeking a hybrid London-based professional to own a book of customers end-to-end, onboarding, and enablement, while shaping how clients hire with our AI agents and workflows.

You’ll run sessions, provide strategic recommendations, and collaborate with product to deliver value at scale across multiple accounts.

Qualifications

• 1-4 years post-academics in consulting, Customer-Success, advisory, ops, growth, GTM, analyst, or related product-adjacent roles at software/AI companies
• Appetite for the commercial side; ability to work near revenue/targets
• Genuine hands-on AI engagement; shipped projects or AI-native experience counts
• Strong academic record or demonstrable extracurricular excellence
• Experience guiding customers/stakeholders through onboarding, rollout, or change
• Ability to run sessions with experienced operators and influence outcomes
• Real product instinct and deep knowledge of at least one tool or platform
• Structured, data-driven execution with focus on outcomes and impact
• Clear, fast writing for Slack/email communication
• Curiosity about hiring as a craft and customer-centric approach
• Brand alignment: intelligent, low-BS, authentic, customer-oriented
• Ability to work in a hybrid model from our London office

Responsibilities

• Own retention and growth on your book (GRR/NRR) and manage renewals/expansion conversations
• Onboard customers well, drive value quickly, maintain close relationships through the lifecycle
• Run sessions, provide recommendations, shape hiring and use of our agents
• Develop deep product knowledge; understand where it bends and what's coming
• Build with AI: automations, agents, internal tools to remove admin work
• Analyze usage data personally, spot risk and expansion signals early
• Close feedback loops with Product to surface friction and drive improvements

Skills

Customer success

AI engagement

Hybrid collaboration

Structured execution

Fast writing

Product instincts

Job description

Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affir, Deel, ElevenLabs, and Airtable.

Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.

It's still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We're looking for people seeking the hardest, most fulfilling work of their lives.

How we work:

Four principles guide us:

• Velocity. Optimise for rate of learning. Take action, get feedback, get better.

• Hospitality. Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.

• Transparency. Public unless private. Share context openly within the company so people and agents can take initiative.

• End-to-end. Deliver outcomes, not tasks. Step beyond your job description and see the work through.

The role:

Part solutions, part AI builder, commercially owned, - on a book of smaller, faster-moving customers. You'll own those accounts end to end, with a high degree of autonomy. You run the onboarding and shape the implementation around what the customer is actually trying to fix in how they hire. Then you stay with them: running enablement as teams and our agents change, partnering deeply with our customers to notice when something is off before anyone raises it or where one of our agents could help solving an emerging problem.

Fewer stakeholders and shorter cycles than our largest customers, which means decisions get made in the room and you find out quickly whether your call was the right one.

Customers get their value from an instance shaped around they: custom note templates, the reports and analytics that answer the questions their leadership is asking, workflows that fit how they actually hire. You’ll build that with them. You’ll also own a few larger accounts, where the horizon is longer, the organisation is more complex, and you’re moving a wider set of stakeholders toward the same outcome.

It suits someone who gets close to a product. The best people in this seat know Metaview better than anyone outside engineering, and can tell when a customer's problem is a configuration change rather than a feature request.

Key ownership areas:

• Own retention and growth on your book. GRR and NRR, with the renewals and expansion conversations that produce them.

• Own your customers' outcomes end to end. Onboard them well, get them to value quickly, and stay close through the full customer lifecycle - because that's what the number rests on.

• Be a partner, not a ticket queue. Run the sessions, make recommendations, and have a view on how they should be hiring and utilizing our agents.

• Go deep on the product. Know what it does, where it bends, and what's coming.

• Build with AI. Automations, agents, internal tools - we'd rather you engineered the admin away than powered through it.

• Do your own analysis. We have no separate data team. You'll read usage data yourself, spot risk and expansion signals early, and know when to elevate.

• Close the loop with Product. You'll see the same friction repeatedly before anyone else does. Make it impossible to ignore.

What you bring:

• Anywhere from 1-4 years post-academics, with some experience in one of the following: consulting, Customer-Success, or advisory; an ops, growth, GTM, analyst, chief-of-staff, or product-adjacent role at a software or AI company; or a junior role at a strong company with clear upward trajectory.

• An appetite for the commercial side. You don't need to have owned a retention number yet, but you should want to, and be able to show you've been close to revenue, targets, or customers whose spend depended on your work.

• Genuine, hands-on AI engagement. Shipped projects are the strongest signal, but hackathons, coursework, prompt-engineering work, published writing, or time at an AI-native company all count. What matters is that it's real.

• Strong academic record or evidence of passions/extracurricular excellence.

• Evidence of guiding customers or stakeholders (can be internal) through onboarding, rollout, or a change in how they work. Stakeholder management in consulting counts.

• You're good in the room. You can run a session with an experienced operator, disagree with them, and have it land well.

• Real product instinct. You have opinions about the tools you use and have got deep into at least one of them.

• Structured execution - you use data and outcomes to show impact, not a list of responsibilities.

• Clear, fast writing. Much of this job happens in Slack and email.

• Curiosity about hiring as a craft, whether or not you've worked in it.

• Our brand is intelligent, low-BS, authentic, and deeply customer-oriented. As a champion for our brand, you'll need to be these things too.

• Ability to work in a hybrid model within our London office.

What we offer:

• An environment that fosters cohesion, collaboration, and performance with transparency at the heart of what we do and how we communicate.

• Supreme rate-of-learning as we re-orient how the world works with AI.

• High compensation, through cash and equity.

• Unlimited AI - Unlimited access to ChatGPT, Claude, Cursor, and any other AI tools you need to move faster.

• Build your own toolkit - We'll provide the latest hardware, software, and equipment you need to do your best work.

• Ramp card for success - a company card to invest in the things that help you succeed:

  • Lunches and coffees with interesting people

  • Community memberships

  • Event attendance

  • Professional development

  • Home office upgrades

  • Books and learning resources