Engagement & Events Coordinator

Riverside; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Riverside is looking for an Engagement & Events Coordinator to help plan and execute community engagement events aimed at supporting their new Corporate Strategy. This role involves collaboration with various stakeholders and requires strong organizational skills and a focus on customer service.

Benefits

Flexible working options

Investment in personal development

Wide range of benefits

Qualifications

• Experience engaging with various stakeholders.
• Ability to analyze event feedback for insights.
• Strong communication and organizational skills.

Responsibilities

• Plan and deliver a program of engagement events.
• Analyze feedback to inform strategy development.
• Maintain records of all engagement activities.

Skills

Stakeholder engagement

Customer service

Event planning

Communication

Report writing

Feedback analysis

Job description

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Job Title: Engagement & Events Coordinator
Contract Type:Fixed term for 18 months
Salary:£35,829 (£39,600 is achieved after 12 months successful performance in the role)
Working Hours:Full time 35 hours
Working Pattern:Monday to Friday/ Hybrid
Location:Liverpool or London based

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don'tmeet all the essential criteria on the job description.

The difference you will make as aEngagement & Events Coordinator

You will support the Corporate Planning Advisor and the Director of Strategy and Communications to plan and deliver a programme of engagement events to support the development of the new five-year Corporate Strategy, and to analyse feedback to report key trends and priorities.

The role will also require you to develop a programme of activity to support the launch of the new Strategy and ensure its effective implementation across the organisation, so the Strategy is “owned” by all of the business

About you

We are looking for someone with

• Experience of working with a range of stakeholders.
• Experience of working with customers and delivering a customer-focused service.
• Experience of planning, managing and delivering events.
• Experience of consulting with a range of groups using various methods.
• Ability to capture feedback and produce clear summaries of discussions, identifying key themes.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Work with the Corporate Planning Advisor to plan and undertake a series of engagement events and activities (both in-person and online) with a range of stakeholders, including colleagues, customers and external partners to support the development of the new Corporate Strategy.(Events will range from small scale discussions to large scale conference type events).
• Ensure events are accessible and inclusive and are delivered professionally and to budget.
• Keep accurate records of all engagement events including attendance and satisfaction scores.
• Record all feedback from engagement so it accurately captures all key points raised.
• Facilitate discussion to allow participants to share their views and ideas, whilst keeping focused on the main purpose.
• Analyse all engagement feedback to establish trends and emerging priorities for the new Corporate Strategy, and be able to confidently report this back to a range of audiences including Executive Directors and Involved Customers and Group Board.
• Liaise with the appointed marketing agency to ensure alignment between its campaign and engagement events and activity.
• To service the internal Corporate Plan Steering Group, including arranging all meetings and minute taking.
• Work with the Corporate Planning Advisor and other teams to plan and undertake a programme of activity to launch the new Corporate Strategy.

Person specification

Knowledge, Skills and Experience

• Experience of working with a range of stakeholders.
• Experience of working with customers and delivering a customer-focused service.
• Experience of planning, managing and delivering events.
• Experience of consulting with a range of groups using various methods.
• Ability to capture feedback and produce clear summaries of discussions, identifying key themes.
• Ability to complete tasks in an accurate and timely manner when working under pressure.
• Good written and verbal communication, including report writing and presentation skills.
• Working interpedently and ability to manage workload.
• Ability to complete tasks accurately and manage competing priorities to meet deadlines.
• Confident user of IT
• Experience of working in social housing.
• Experience of working in communications/social media.
• Experience of corporate planning/strategy development.
• Experience of undertaking equality impact assessments.