Engagement Coordinator

Serco Group; Uttoxeter; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Professional development

Health & wellbeing

Retail discounts

Volunteer days

Hybrid working

Job summary

Serco Group is seeking an Engagement Coordinator in the Justice and Immigration team. You will be the primary contact for prisoners on your block, helping them access Education, Skills and Work opportunities to support rehabilitation and progression.

You will build trust, provide tailored support and work with colleagues to deliver impactful solutions that enable personal growth and safer communities. Responsibilities include building relationships, monitoring attendance, developing engagement

Qualifications

• Experience supporting engagement, learning, rehabilitation or work-based programmes.
• Strong communication and relationship-building skills, able to motivate others.
• Experience managing individual cases, monitoring progress and delivering tailored interventions.
• Good digital literacy and confidence using technology to support learning and engagement.
• Understanding of safeguarding, equality, diversity and inclusion, with complex needs experience.

Responsibilities

• Build positive relationships with prisoners to understand aspirations and encourage participation in Education, Skills and Work activities.
• Monitor attendance and engagement, providing timely interventions for non-attendance.
• Develop and review personalised engagement plans to overcome challenges such as literacy difficulties, anxiety or trauma.
• Collaborate with Key Workers, Prison Offender Managers, peer mentors and healthcare teams to coordinate support.
• Maintain accurate records, monitor trends and provide insights to improve programmes and participation.
• Support digital learning initiatives and re-engage individuals at risk of disengagement.

Skills

Engagement support

Communication

Case management

Digital literacy

Safeguarding & inclusion

Job description

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Schedule: Full-time Mon-Fri 08:00-16:45

Ready to impact a better future?

As an Engagement Coordinator in our Justice and Immigration team, you’ll help people in custody access education, skills and work opportunities that support rehabilitation, personal growth and successful progression. Your work will have purpose, creating positive outcomes for individuals while contributing to safer communities and a better future.

You’ll be the primary point of contact for prisoners on your allocated houseblock, helping them overcome barriers to participation and encouraging meaningful engagement in Education, Skills and Work activities. By building trust, providing tailored support and working collaboratively with colleagues, you’ll create impactful solutions that support rehabilitation and help individuals realise their potential.

What you’ll do as an Engagement Coordinator

• Build positive relationships with prisoners to understand their aspirations, identify barriers to engagement and encourage participation in Education, Skills and Work activities.
• Monitor attendance and engagement levels, providing timely interventions to address non-attendance and support progression.
• Develop and review personalised engagement plans to help individuals overcome challenges such as literacy difficulties, anxiety, trauma or additional learning needs.
• Work closely with Key Workers, Prison Offender Managers, peer mentors, healthcare teams and other specialists to coordinate effective support.
• Maintain accurate records, monitor trends and provide insights that help improve programmes and increase participation.
• Support digital learning initiatives and work with behaviour management teams to re-engage individuals who may be at risk of disengagement.

Does this sound like you?

• Experience supporting engagement, learning, rehabilitation or work-based programmes.
• Strong communication and relationship-building skills, with the ability to motivate and positively influence others.
• Experience of managing individual cases, monitoring progress and delivering tailored interventions.
• Good digital literacy skills and confidence using technology to support learning and engagement.
• Understanding of safeguarding, equality, diversity and inclusion, and working with people who have complex needs.

What we offer

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).