Engagement Administrator

TipTopJob; Gainsborough CP; On-site; GBP 22,000 - 27,000; Full time

Job summary

The Road Safety Markings Association (RSMA) is seeking an Engagement Administrator to support communications, event coordination and member engagement from our Gainsborough office. The role covers day-to-day office administration and liaison with stakeholders, including external clients, with flexibility for full-time or part-time hours and permanent or fixed-term contracts.

The successful candidate will develop relationships with RSMA members and colleagues, manage records and ensure alignment

Qualifications

• Excellent ICT skills and experience, including MS:365 and CRM systems.
• Able to maintain stakeholder relationships and manage communications.
• Experienced in scheduling workloads and time management.
• Excellent oral and written communication skills.
• Comfortable with occasional travel and events in the industry.

Responsibilities

• Deliver effective administration of RSMA membership and events.
• Provide timely information for enquiries.
• Support membership management and engagement activities.
• Ensure all membership and events activities follow procedures.
• Assist with external events and RSMA Annual Conference and Dinner.
• Organise stakeholder forums and internal events.
• Arrange member engagement visits for the CEO and other meetings.
• Promote preparedness, innovation, financial awareness and accountability.
• Manage office administration and stock ordering.

Skills

MS:365

CRM systems

Stakeholder relationships

Time management

Communication skills

Job description

Location: Gainsborough, Lincolnshire

Salary : Starting salary of A GBP 24,500 per annum (36.5 hours per week)

Vacancy Type: Permanent or Fixed Term, Full Time or Part Time available

About Us

The Road Safety Markings Association (RSMA) is one of the largest specialist trade bodies in the Highways sector and plays a pivotal role in the development of the UK road marking industry.

We are a small, dynamic trade association dedicated to representing and supporting our members through advocacy, networking, events, and communications. With a collaborative team environment, we provide opportunities for learning, growth, and meaningful contribution to the industry. It is our aim to promote our industry as a key component of a safe and effective highways network.

About You

We are seeking a proactive and enthusiastic Engagement Administrator to join our team.

The successful candidate will be confident and competent to support communications, event coordination, manage records to support member engagement and relations, and manage day:to:day office administration.

THE JOB ROLE

This administrative role supports the activities of the membership and marketing team at the RSMA. This includes liaising with stakeholders and external clients, ensuring alignment with organisational objectives.

As an Engagement Administrator you will develop and maintain good relationships with all team members and RSMA stakeholders.

This position is office:based in Gainsborough, Lincolnshire.

This is a new role created as our team grows, and we are looking for the right person to join us. We can be flexible with working arrangements, including full:time or part:time hours and either a permanent or fixed:term contract. Please tell us what would work best for you in your application.

On occasion, the role may involve travelling throughout the UK at various times of the year to represent the RSMA and our sector at highways industry events.

Key Responsibilities

• Deliver effective administration of RSMA membership.
• Provide relevant information for all enquiries in a timely manner.
• Support in the administration of all membership management, engagement and events.
• Ensure the administration of all membership and events activities follow organisational procedures.
• Support the Marketing and Events Assistant with external events and the RSMAs Annual Conference and Dinner.
• Support the organisation of stakeholder forums and internal events.
• Organise member engagement visits for the CEO and any other ad:hoc meetings.
• Foster open communication, and promote a culture of preparedness, innovation, financial awareness, and accountability in support of all work delivered.
• Manage office administration (i.e. checking stock and ordering consumables, troubleshooting any building maintenance issues).
• Develop own professional capability to support planned organisational growth.
• Support the overall aim of the organisation, taking on role relevant activities when required.
• Work with RSMA colleagues to support RSMA member organisations.

Essential

• Able to manage administration tasks.
• Ability to maintain stakeholder relationships.
• Excellent ICT skills and experience, including MS:365 and CRM systems.
• Able to support the development of administrative systems.
• Experienced in scheduling workloads and time management.
• Excellent communication skills, oral and written.
• Capable of prioritising workloads and adapting to a fluctuating work volume environment.
• Commit to attendance at RSMA annual conference, including associated nights away from home.
• Comfortable with occasional travel and overnight stays to industry related events in support of RSMA members and road safety marking sector interests.

DESIRABLE

• Experienced in administration within an Association or membership organisation.
• Own car, UK driving licence to