Enforcement Officer

Consortium; Gateshead; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Full training and development

Uniform provided

Competitive pay

Holiday entitlement including bank Hol

Discounts (retail, travel, wellbeing)

Job summary

NSL, part of Marston Holdings Ltd., is recruiting for a DVLA Enforcement Officer in Gateshead. The role involves frontline public interaction to enforce vehicle regulations, support the community, and keep roads safe and compliant.

You’ll liaise with the public on clamping and fines, advise on payment methods, and work with agencies like Police and DVLA. Excellent communication and a valid UK driving licence are essential.

Qualifications

• Full UK manual driving licence is required.
• Excellent communication and customer service skills are essential.
• Self-motivated with the ability to work independently.
• Professional, reliable and confident in public-facing situations.

Responsibilities

• Liaise with the public regarding clamping and fines.
• Advise on payment methods and enforcement procedures.
• Work with agencies such as Police, DVLA, and VOSA.
• Respond to public enquiries and provide relevant information.
• Ensure enforcement equipment and vehicles are safe and operational.
• Complete daily activity reports.

Skills

Driving licence (UK)

Communication skills

Public-facing professionalism

Self-motivated and independent

Job description

Job Location

Felling Business Centre, Green Ln, Felling, Gateshead NE10 0QH, UK

Location: Felling Business Centre, Green Ln, Felling, Gateshead NE10 0QH, UK

Job Type: Permanent

Highlighted points for this job

'DVLA Enforcement Officer in Gateshead'

'Full UK manual driving licence required'

'Competitive rates of pay'

'Full training and development opportunities'

'Full uniform provided'

DVLA Enforcement Officer

Location: Gateshead

Enjoy working outdoors? Confident dealing with the public? Want a role where you can make a real impact?
We’re looking for motivated, professional individuals to help enforce vehicle regulations, support the community, and keep roads safe and compliant. You’ll be one of the key frontline faces representing our service in your local area.

What you’ll do:

• Liaise with members of the public regarding clamping and fines
• Advise on payment methods and enforcement procedures
• Work alongside agencies such as Police, DVLA, and VOSA
• Respond to public enquiries and provide relevant information
• Ensure enforcement equipment and vehicles are safe and operational
• Complete daily activity reports

What we’re looking for:

• Full UK MANUAL driving licence
• Excellent communication and customer service skills
• Self-motivated with the ability to work independently
• Professional, reliable, and confident in public-facing situations
• Flexible and able to work shifts
• Previous experience in a similar role (desirable, not essential)

What’s in it for you:

• Competitive rates of pay
• Flexible shift patterns for better work–life balance
• Full training and development opportunities
• Retail, travel, and wellbeing discounts
• Enhanced maternity & paternity benefits (subject to eligibility)
• Full uniform provided
• Holiday entitlement including bank holidays
• Reward and recognition schemes

About Us

NSL, part of Marston Holdings Ltd., delivers essential services that support local communities across the UK. Our teams provide parking and enforcement solutions that help keep streets safe, compliant, and accessible.

We are an equal opportunity employer and welcome applications from all suitably qualified candidates. We recruit based on merit and are committed to creating an inclusive environment for all employees.
INDT