Enforcement Agent - Central London

Bristow and Sutor Group; City Of London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company car

Fuel card

Bonus potential

Smartphone & tech on the move

Life assurance

Training & career development

Employee Assistance Programme

Pension scheme

Discount schemes

24–7 welfare support

Job summary

Bristow & Sutor Group is hiring Enforcement Agents to operate in Central London and surrounding districts. You will visit customers' homes and businesses, negotiate recoveries, collect payments, arrange repayment plans and keep detailed case records in line with regulations.

We offer a competitive package with a base salary and the opportunity to earn £40,000–£65,000 with bonuses, a company car, fuel card and a range of employee benefits.

Qualifications

• Excellent communication and negotiation abilities required.
• Ability to remain calm and fair in challenging situations.
• Proven time management and organisational skills.
• Valid UK manual driving licence and clean criminal record are essential.
• Customer-focused with strong listening and interpersonal skills.

Responsibilities

• Visit customers' homes and businesses to recover debts.
• Negotiate to maximise successful recoveries and arrange payments.
• Set up payment arrangements and complete income questionnaires.
• Take control of goods when necessary, adhering to regulations.
• Maintain accurate case notes and payment records.
• Identify vulnerability signs and refer appropriately.

Skills

Strong communication and negotiation

Difficult conversations

Calm, firm and fair

Target-driven

Time management

People skills

Respectful judgment

UK Driving Licence

No CCJs/Criminal record

Job description

Enforcement Agent - Central London including:

Southwark, Bermondsey, Camberwell, Hammersmith, Fulham, Paddington, Camden, Islington, Bethnal Green, Stepney

£26,441-£28,460 Basic Salary

Opportunity to earn £40,000 - £65,000. Company Car + Fuel Card

About Bristow & Sutor

With 50 years' experience in Enforcement, at Bristow & Sutor we continue to develop and grow our business, working with many household names across a wide range of industries to support our clients and customers in Debt Resolution.

Who this job suits

We are looking for passionate, resilient, independent and self-motivated individuals seeking a new challenge and/or career. We welcome applications from a variety of backgrounds and are proud to have provided opportunities to candidates who have gone on to be successful in Enforcement and Debt Resolution with backgrounds including Security, Police, Armed Forces, Financial Services and Sales, to name a few.

What you will do

• Visit customers' homes and businesses


• Negotiate professionally and confidently to maximise successful recoveries


• Take payments, set up arrangements and help customers complete an income questionnaire


• Take control of goods when there's no other option, always following the regulations


• Maintain accurate case notes, visit reports, and payment records


• Identify and support customer vulnerability by recognising signs of hardship, adapting your approach and ensuring appropriate referral pathways are followed

What we are looking for

• Strong communication and negotiation skills


• Confidence in dealing with difficult and sensitive conversations


• Ability to remain calm, firm and fair


• You like working to targets and being paid for what you achieve


• Good time management, you can organise yourself and own your results


• You can talk to anyone, and you listen as much as you speak


• Treat people with respect and use sound judgement


• A full UK Manual Driving Licence


• Free of CCJ's and Criminal Record

We offer an excellent total reward package

• £26,441-£28,460 basic salary


• Commission and bonus, with opportunity to earn £40,000 - £65,000


• Company car, fuel card and business expenses


• Smartphone and the tech to work on the move


• Body-worn camera on the job and a welfare team behind you


• Funded court certification and insurance, plus full training


• A range and variety of start times and working hours between 5am and 9pm


• Up to 22 days holiday with service years plus bank holidays


• Contributory Company pension scheme


• 4x salary life assurance


• Training and career development as you grow


• Employee Assistance Programme


• Hastee benefits


• Perks at work discount scheme

Bristow & Sutor Group is an equal opportunities employer. We value diversity and recruit on merit and ability, and we want our workforce to reflect the communities we serve.

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