Energy Support Social Worker

Octopus Energy; Brighton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Octopus Energy in Brighton is seeking a passionate social worker to support customers and colleagues in an office-based role with frequent travel.

You will conduct assessments, create support plans, and refer to local authorities as appropriate, while signposting to available help and supporting energy specialists.

Required: Social Work Degree and registration with Social Work England, ASYE, and a driver with access to a car. Prior adult social care and mental health exposure is preferred.

Qualifications

• Social Work Degree and current registration with Social Work England.
• 5 years post qualifying Social Work experience (ASYE required).
• Practice Educator qualification is highly desired.
• Experience in adult social care, ideally with mental health exposure, including AMHPs.
• Ability to take initiative on sensitive cases and deliver tailored support.
• Ability to build rapport and trust with colleagues to ensure effective support.
• Driver with access to a car and willingness to travel occasionally.

Responsibilities

• Conduct assessments and support plans for customers, refer to local authorities as appropriate, and identify safeguarding concerns.
• Perform needs assessments including ability to pay and propose actions to support customers effectively.
• Signpost customers to sources of help and offer relevant support packages.
• Carry out follow-ups to ensure cases reach resolution.
• Collaborate with other agencies and make appropriate referrals.
• Stay updated with industry best practices and regulatory guidelines.
• Provide ongoing dynamic support to energy specialists.

Skills

Empathy

Initiative

Rapport building

Curiosity

Communication

Education

Social Work Degree

Registration with Social Work England

ASYE (post qualifying experience)

Practice Educator qualification

Job description

We’re looking for a passionate, empathetic and experienced Social Worker to join our team to help support both customers and colleagues. The role is primarily office based in order to ensure support to our customers and team members is available when needed.

Octopus is working with a range of customers who come to us from diverse backgrounds and with a unique range of needs. Our energy specialists, who speak every day with our customers, are managing a range of complex, often challenging, conversations and situations.

We are looking for a qualified social worker with significant experience of working in a fast paced environment. Who is comfortable with the unknown and with approaching each situation with curiosity and empathy. We want a social worker who is approachable and who is keen to support our energy specialists, who will in turn will be supporting our customers.

This role is based in our Brighton office, and requires frequent travel.

What you'll do

• Work with a range of customers who have various needs. There will be an expectation to conduct assessments and support plans and refer to local authorities where appropriate, ensuring we are recognising any safeguarding concerns.
• Conduct needs assessment and therefore consider their ability to pay and make recommendations on the best course of action of how to support this customer best.
• Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available.
• Carry out customer follow-ups so that individual cases can be followed through to resolution
• Work with other agencies and where appropriate, make relevant referrals
• Keep updated with industry best practices and regulatory guidelines.
• Offer ongoing dynamic support to our energy specialists

What you'll need

• Social Work Degree and current registration with Social Work England.
• Ideally, a minimum of 5 yearspost qualifying Social Work experience (or equivalent level of experience working within a similar sector). ASYE required.
• Practice Educator qualification is highly desired.
• Experience working within the adult social care sector. Ideally, with a good understanding or experience of working within a mental health team (we are particularly interested to hear from Approved Mental Health Practitioners).
• We’re looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios to deliver great outcomes.
• An ability to build rapport and trust with your colleagues in order to ensure tailored support.
• Be comfortable using your Social Worker skills and applying them to a new industry.
• Preferred :a driver with access to a car / willing to occasionally travel to different locations

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.