Energy & Family Support Centre Lead

Juniors Charity; Scotland; Sur place; GBP 30 000 - 38 000; Plein temps

Résumé du poste

Juniors Charity in Lanarkshire, Scotland, is seeking a Centre Manager – Energy & Family Support to lead the Energy Redress-funded project and support households facing fuel poverty and rising costs. This full-time, centre-based role includes community outreach and collaboration with local partners.

You will provide practical energy advice, help families understand bills, and support budgeting and access to financial assistance.

Qualifications

• Experience in community support, family services, advice work, project management or a similar role.
• An understanding of fuel poverty, financial hardship and the challenges facing vulnerable households.
• Excellent interpersonal and communication skills, with the ability to explain complex information clearly and compassionately.
• Strong organisational skills and the ability to manage workloads, appointments and reporting requirements.
• Experience working collaboratively with external organisations and community partners.
• Confidence in using IT systems and maintaining accurate records.

Responsabilités

• Provide one-to-one advice and support to families experiencing fuel poverty and financial hardship.
• Help households understand energy bills, tariffs, supplier charges and energy consumption.
• Identify opportunities for families to reduce energy costs through practical energy-saving measures.
• Support families in accessing fuel vouchers, grants, supplier assistance schemes and other financial support.
• Provide guidance on budgeting, household money management and energy-related financial difficulties.
• Coordinate appointments, workshops and outreach sessions with local family centres, community organisations and support services.
• Build strong partnerships with Citizens Advice, Money Matters, housing associations, NHS services and other referral agencies.
• Supervise and support project staff, ensuring consistent, high-quality service delivery.
• Assist with the day-to-day management of Juniors and its wider family support services.
• Maintain accurate case records, monitor household outcomes and contribute to reporting requirements for the Energy Redress programme.
• Identify opportunities to expand awareness of the service and engage more families who may benefit from support.

Connaissances

Interpersonal skills

Communication

Organisation

Stakeholder engagement

Formation

City & Guilds Level 3 Award in Energy Awareness

Equivalent energy advice qualification

Outils

IT systems

Microsoft Office

CRM systems

Description du poste

Juniors Charity in Lanarkshire, Scotland, is seeking a Centre Manager – Energy & Family Support to lead the Energy Redress-funded project and support households facing fuel poverty and rising costs. This full-time, centre-based role includes community outreach and collaboration with local partners.

You will provide practical energy advice, help families understand bills, and support budgeting and access to financial assistance.