Energy Executive

SmartestEnergy; Ipswich; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Smartestenergy is seeking an Energy Operations Executive to join our hybrid team. You will work across contracting, onboarding, metering, billing and debt processes to ensure outstanding customer service and operational performance.

You will need excellent organisation, strong numerical skills, and the ability to adapt in a fast-paced environment while advocating for customers at every step of their journey. Remote-friendly with in-office collaboration across locations.

Qualifications

• Strong organisational skills.
• A good standard of numerical skill.
• Excellent attention to detail with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Show initiative and have the drive to see activities through.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to changing environments and shifting priorities.
• Proficient in using IT applications, including Microsoft Excel, Word and Outlook.

Responsibilities

• Ensure operational expectations are exceeded and exceptional customer service is delivered.
• Work across the customer journey from contracting and onboarding to metering, billing and debt management.
• Advocate for customers at every stage of their journey.
• Adapt to a fast-paced environment with strong organisational discipline.

Skills

Organisational skills

Numerical skills

Attention to detail

Communication skills

Initiative

Independence

Teamwork

Flexibility

Tools

Excel

Word

Outlook

Job description

The Energy Operations Executive will be working with colleagues as part of a team to ensure that our operational expectations are exceeded and exceptional customer service is delivered through every interaction.

Working in our operations department you will have the opportunity to work across a variety of tasks in functions covering our customer journey from initial contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every stage of their journey.

You will need strong organisational skills, attention to detail, and the ability to adapt to a fast-paced environment.

What skills/experience do I need to be successful?

• Strong organisational skills;
• A good standard of numerical skill;
• Excellent attention to detail with strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Show initiative and have the drive to see activities through;
• Ability to work independently and collaboratively in a team environment;
• Flexibility to adapt to changing environments and shifting priorities;
• Proficient in using various IT applications, including; Microsoft Excel, Word and Outlook.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

Our privacy policy is here