Energy Executive x 2 FTC

SmartestEnergy; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Work from anywhere up to 30 days/year

Job summary

Smartestenergy is looking to fill two fixed-term Energy Operations Executive roles in Ipswich, UK. The duties cover contracting, onboarding, metering, billing and debt processes, with a focus on delivering exceptional customer service across the customer journey.

Roles require strong organisation, attention to detail and the ability to adapt in a fast-paced environment. Hybrid work means 2 days in the office and 3 days from home, with some travel to other offices possible.

Qualifications

• Strong organisational skills and numerical ability are essential.
• Excellent attention to detail with analytical/problem-solving capability.
• Clear communication and interpersonal skills are required.
• Ability to work independently and in a team, with initiative.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).

Skills

Organisational skills

Numerical skills

Attention to detail

Analytical thinking

Communication skills

Teamwork

Adaptability

IT proficiency

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Energy Operations Executive will be working with colleagues as part of a team to ensure that our operational expectations are exceeded and exceptional customer service is delivered through every interaction.

Working in our operations department you will have the opportunity to work across a variety of tasks in functions covering our customer journey from initial contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every stage of their journey.

You will need strong organisational skills, attention to detail, and the ability to adapt to a fast-paced environment.

2 Fixed term contract roles 1 x until 06/09/2027, 1 x until 30/09/2027

What skills/experience do I need to be successful?

• Strong organisational skills;
• A good standard of numerical skill;
• Excellent attention to detail with strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Show initiative and have the drive to see activities through;
• Ability to work independently and collaboratively in a team environment;
• Flexibility to adapt to changing environments and shifting priorities;
• Proficient in using various IT applications, including; Microsoft Excel, Word and Outlook.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.