Energy Executive x 2 FTC

SmartestEnergy Business Limited; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Global impact

Job summary

Smartestenergy is seeking an Energy Operations Executive to support the customer journey from onboarding to metering, billing and debt resolution, ensuring outstanding service at every interaction. You will work within our operations team across tasks that span contracting, onboarding, metering, billing and debt management to build your career within Smartestenergy.

You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every

Qualifications

• Strong organisational skills.
• A good standard of numerical skill.
• Excellent attention to detail with analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Show initiative and have the drive to see activities through.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to changing environments and shifting priorities.
• Proficient in using IT applications, including Microsoft Excel, Word and Outlook.

Skills

Organisational skills

Numerical skills

Attention to detail

Analytical thinking

Communication

Teamwork

Adaptability

IT proficiency

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Energy Operations Executive will be working with colleagues as part of a team to ensure that our operational expectations are exceeded and exceptional customer service is delivered through every interaction.

Working in our operations department you will have the opportunity to work across a variety of tasks in functions covering our customer journey from initial contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every stage of their journey.

You will need strong organisational skills, attention to detail, and the ability to adapt to a fast-paced environment.

2 Fixed term contract roles 1 x until 06/09/2027, 1 x until 30/09/2027

What skills/experience do I need to be successful?

• Strong organisational skills;
• A good standard of numerical skill;
• Excellent attention to detail with strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Show initiative and have the drive to see activities through;
• Ability to work independently and collaboratively in a team environment;
• Flexibility to adapt to changing environments and shifting priorities;
• Proficient in using various IT applications, including; Microsoft Excel, Word and Outlook.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.