Energy Debt Adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Greater London, Sandwell, Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

Citizens Advice Sandwell & Walsall are looking for an enthusiastic Energy Debt Adviser to join our team and make a real difference to people experiencing energy debt and financial hardship. You will provide high-quality, personalised debt and energy advice, helping clients understand their options, maximise their income and find sustainable solutions to their financial difficulties.

You will manage your own caseload, providing accurate and impartial advice while supporting clients with issues

Qualifications

• Provide high-quality, personalised debt and energy advice.
• Manage a caseload and give impartial guidance.
• Assist clients with energy arrears, debt, budgeting and benefits.

Responsibilities

• Manage own caseload and provide accurate, impartial advice.
• Support clients with energy arrears, debt, budgeting and grants.
• Collaborate with colleagues and external organisations to coordinate support.

Job description

Energy Debt Adviser

Apply before 11.59pm on 2 November 2026.

Job summary

• Salary: 27,586.50
• Location: Sandwell and Walsall
• Workplace: Office based
• Contract: Fixed term contract, until 31 March 2028
• Hours per week: 37

About the role

Citizens Advice Sandwell & Walsall are looking for an enthusiastic and committed Energy Debt Adviser to join our team and make a real difference to people experiencing energy debt and financial hardship. You will provide high-quality, personalised debt and energy advice, helping clients understand their options, maximise their income and find sustainable solutions to their financial difficulties.

You will manage your own caseload, providing accurate and impartial advice while supporting clients with issues such as energy arrears, debt, budgeting, benefits, grants and financial assistance. You will also work closely with colleagues and external organisations to ensure clients receive the right support. This is a rewarding role for someone who is passionate about helping people, can communicate confidently and empathetically, and wants to develop their knowledge and skills within the debt and energy advice sector.

You will be supported to complete the relevant debt accreditation and will be expected to work towards Level 3 Energy Awareness. In return, you will have the opportunity to develop your professional skills while making a positive difference to individuals and communities across Sandwell and Walsall.

If you are motivated, organised and committed to providing excellent client-focused advice, we would love to hear from you.

Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.

We appreciate your interest in this opportunity and wish you all the best with your application!

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