Energy Debt Adviser

Citizens Advice Ltd; Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

Citizens Advice Sandwell & Walsall are seeking an enthusiastic Energy Debt Adviser to join our team and help people facing energy debt and financial hardship. You will provide high-quality, personalised debt and energy advice, assess options, maximise income and guide clients to sustainable solutions.

You will manage your own caseload, work with colleagues and external organisations to ensure the right support, and work towards Level 3 Energy Awareness.

Job description

Job summary

Salary 27,586.50

Location Sandwell and Walsall

Workplace Office based

Contract Fixed term contract, until 31 March 2028

Interviews will take place on 13 November 2026.

About the role

Citizens Advice Sandwell & Walsall are looking for an enthusiastic and committed Energy Debt Adviser to join our team and make a real difference to people experiencing energy debt and financial hardship. You will provide high-quality, personalised debt and energy advice, helping clients understand their options, maximise their income and find sustainable solutions to their financial difficulties.

You will manage your own caseload, providing accurate and impartial advice while supporting clients with issues such as energy arrears, debt, budgeting, benefits, grants and financial assistance. You will also work closely with colleagues and external organisations to ensure clients receive the right support. This is a rewarding role for someone who is passionate about helping people, can communicate confidently and empathetically, and wants to develop their knowledge and skills within the debt and energy advice sector.

You will be supported to complete the relevant debt accreditation and will be expected to work towards Level 3 Energy Awareness. In return, you will have the opportunity to develop your professional skills while making a positive difference to individuals and communities across Sandwell and Walsall.

Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.

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