Energy Data & API Success Lead (Hybrid, Equity)

Vortexa Ltd.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid working

Equity options

Private Health Insurance

Global Volunteering Policy

Learning & development

Collaborative culture

Job summary

Vortexa Ltd. is seeking a Customer Success Manager for our EMEA team in London. You will ensure clients realise value from Vortexa by onboarding new users and expanding usage across UI analytics and API workflows.

You will map users, tie product use to business goals, and partner with Account Managers to drive retention with data-driven insights. A commercially curious, technically credible, hands-on approach is essential.

Qualifications

• 4+ years in energy, commodities or shipping markets with hands-on data experience.
• Experience supporting technical/analytical users of a data product.
• Able to discuss APIs, data integrations and how analysts consume data.
• Proven ability to build trust with front-line users and senior decision-makers.

Responsibilities

• Drive onboarding and time-to-value for new clients and users across UI analytics and API workflows.
• Build and maintain user maps showing who uses Vortexa, how often, and where adoption is lacking.
• Translate client goals into success plans and use cases; review quarterly with champions.
• Monitor account health and usage; support retention with value-focused narratives before renewals.

Skills

Market knowledge

CRM/data-driven

Relationship building

APIs & data products

Analytical mindset

Tools

Python

SQL

MCP

Job description

Vortexa Ltd. is seeking a Customer Success Manager for our EMEA team in London. You will ensure clients realise value from Vortexa by onboarding new users and expanding usage across UI analytics and API workflows.

You will map users, tie product use to business goals, and partner with Account Managers to drive retention with data-driven insights. A commercially curious, technically credible, hands-on approach is essential.