Customer Success Manager- Energy Commodities

Vortexa Ltd.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid working

Equity options

Private Health Insurance

Global Volunteering Policy

Learning & development

Collaborative culture

Job summary

Vortexa Ltd. is seeking a Customer Success Manager for our EMEA team in London. You will ensure clients realise value from Vortexa by onboarding new users and expanding usage across UI analytics and API workflows.

You will map users, tie product use to business goals, and partner with Account Managers to drive retention with data-driven insights. A commercially curious, technically credible, hands-on approach is essential.

Qualifications

• 4+ years in energy, commodities or shipping markets with hands-on data experience.
• Experience supporting technical/analytical users of a data product.
• Able to discuss APIs, data integrations and how analysts consume data.
• Proven ability to build trust with front-line users and senior decision-makers.

Responsibilities

• Drive onboarding and time-to-value for new clients and users across UI analytics and API workflows.
• Build and maintain user maps showing who uses Vortexa, how often, and where adoption is lacking.
• Translate client goals into success plans and use cases; review quarterly with champions.
• Monitor account health and usage; support retention with value-focused narratives before renewals.

Skills

Market knowledge

CRM/data-driven

Relationship building

APIs & data products

Analytical mindset

Tools

Python

SQL

MCP

Job description

About Us:

Vortexa is a fast-growing international technology business founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.

http://www.vortexa.com/

The Role:

Vortexa is hiring a Customer Success Manager to join our EMEA account teams in London. You'll make sure every user at our clients, current and future, gets real value from Vortexa.

You'll own adoption and value for your book of business, working with each Account Manager as one account team. You'll know the users inside every account: who they are, how they work, how they use Vortexa across platforms, API and MCP, and where new needs and teams are emerging.

Your job is to enable users and to be the account team's best source of insight into how clients' needs are changing. The Account Manager, with whom you’ll partner, turns that insight into commercial action.

This is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.

What you'll do:

• Drive onboarding and time to value. Run onboarding plans for new clients and new users, covering both UI analytics platform and API/integration workflows.
• Know every user. Build and maintain a user and buying-center map for each account: who uses Vortexa, how, how often, and which desks, teams or regions don't use it yet.
• Deepen adoption. Turn client goals and workflows (trading, chartering, analytics, quant) into success plans and use cases, and review them with champions every quarter.
• Protect retention. Monitor account health and usage, act early on risk, and give the Account Manager a usage and value case at least 120 days before each renewal.

Requirements

What you'll bring:

• 4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data. We'll also consider customer success or account management backgrounds where you've supported technical, analytical users of a data product in these markets.
• Experience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers.
• Technical fluency, or the willingness to learn, when talking credibly about APIs, data integrations and how analyst teams consume data.
• The ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.
• A data-driven approach: you use usage data and CRM to prioritize your time and show clients the value they get.

Nice to have:

• Working knowledge of Python or SQL
• Familiarity with AI tools, agents or MCP in data workflows

Benefits

• Enjoy flexible hybrid working - split your time between home and our office, with the freedom to work where you’re most productive.
• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
• A team of motivated characters and top minds striving to be the best at what we do at all times
• Constantly learning and exploring new tools and technologies
• Acting as company owners (all Vortexa staff have equity options) - in a business-savvy and responsible way
• Motivated by being collaborative, working and achieving together
• Private Health Insurance offered via Vitality to help you look after your physical health
• Global Volunteering Policy to help you 'do good' and feel better