Energy Customer Support Advisor | Power Outage Expert

Scottish and Southern Electricity Networks; Havant; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private healthcare

Gym membership

Cycle to Work scheme

Maternity and adoption pay

Job summary

SSE’s Customer Contact Centre in Havant is seeking a Customer Service Call Advisor to handle inbound and outbound calls, delivering timely updates and a high standard of service for customers experiencing power cuts or electrical issues.

The role is office-based, 12-month fixed term, full-time (37 hours per week) on a rota with shift patterns from 06:30 to 00:00. Prior customer service experience is preferred and training will be provided.

Qualifications

• Previous experience in customer service is essential.
• You should be customer-focused and able to champion customer needs.
• You should enjoy problem-solving and be able to absorb a lot of information.

Responsibilities

• Handle inbound and outbound calls with customers experiencing power cuts or electrical emergencies.
• Communicate clearly with customers about issues affecting their electricity supply, providing updates, reassurance, and tailored support, including for Priority Services customers.
• Act as the first point of contact for customer complaints, ensuring a consistently high standard of service is delivered.
• Identify potential vulnerabilities during customer interactions and confidently discuss available support to ensure the appropriate assistance is provided.

Skills

Customer service

Communication

Problem solving

Job description

SSE’s Customer Contact Centre in Havant is seeking a Customer Service Call Advisor to handle inbound and outbound calls, delivering timely updates and a high standard of service for customers experiencing power cuts or electrical issues.

The role is office-based, 12-month fixed term, full-time (37 hours per week) on a rota with shift patterns from 06:30 to 00:00. Prior customer service experience is preferred and training will be provided.