Energy Advisory Lead - Customer Experience & Team Growth

Government Of Jersey; Jersey Marine; On-site; GBP 60,000 - 85,000; Full time

Job summary

Jersey Electricity is seeking an Energy Advisory Manager to lead the Energy Advisory Team, delivering clear, practical advice to help customers understand and manage their energy use. The role focuses on developing the team, providing high-quality energy guidance and tariff education, handling detailed energy questions, and continually improving the overall customer experience.

You will collaborate with other departments to respond to complex inquiries and develop education materials to ensure

Qualifications

• Experience leading, managing or coaching colleagues within a customer focused environment.
• Experience managing complex customer enquiries, investigations or escalations.
• Experience using customer or operational insight to improve services or processes.
• Experience working collaboratively across different teams and stakeholders.
• Previous experience within energy, utilities, customer accounts.

Responsibilities

• Lead the Energy Advisory Team to provide clear, practical energy advice.
• Develop the team and deliver high-quality energy guidance and tariff education.
• Support customers with detailed energy consumption questions and inquiries.
• Continually improve the overall customer experience across advisory services.

Skills

Team leadership

Client inquiries

Process improvement

Cross-team collaboration

Energy sector experience

Job description

Jersey Electricity is seeking an Energy Advisory Manager to lead the Energy Advisory Team, delivering clear, practical advice to help customers understand and manage their energy use. The role focuses on developing the team, providing high-quality energy guidance and tariff education, handling detailed energy questions, and continually improving the overall customer experience.

You will collaborate with other departments to respond to complex inquiries and develop education materials to ensure