Energy Advisory Lead — Customer & Team Growth

Jersey Electricity plc; Saint Helier; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance

Discounted electricity rates

Powerhouse discounts

EV subsidies

Gym memberships

Mental Health First Aiders on site

Sports groups

Job summary

Jersey Electricity plc in Jersey, Channel Islands, is seeking an Energy Advisory Manager to lead the Energy Advisory Team, delivering clear energy advice and tariff education. You will develop the team, handle complex enquiries and drive customer satisfaction.

The role includes shaping energy guidance for domestic and commercial customers, collaborating across JE, and continuously improving processes and customer journeys.

Qualifications

• Experience leading or coaching colleagues in a customer-focused environment.
• Experience handling complex customer inquiries, investigations or escalations.
• Experience using customer or operational insight to improve services or processes.
• Experience working collaboratively across different teams and stakeholders.
• Previous experience within energy, utilities, customer accounts, tariffs or energy advice would be advantageous.

Responsibilities

• Lead and develop the Energy Advisory Team with clear objectives.
• Provide accurate energy advice on tariffs, billing, AMI, heating solutions.
• Support domestic and commercial customers with energy needs.
• Ensure effective customer aftercare following tariff changes and other energy activity.
• Collaborate with JE teams on tariff, AMI and engagement initiatives.

Skills

Leadership

Customer Experience

Analytical thinking

Tariff knowledge

Coaching

Planning & Organisation

Stakeholder management

Energy efficiency knowledge

Job description

Jersey Electricity plc in Jersey, Channel Islands, is seeking an Energy Advisory Manager to lead the Energy Advisory Team, delivering clear energy advice and tariff education. You will develop the team, handle complex enquiries and drive customer satisfaction.

The role includes shaping energy guidance for domestic and commercial customers, collaborating across JE, and continuously improving processes and customer journeys.