Energy Advisory Lead: Lead Team, Elevate Customer Energy

Jersey Electricity plc; United Kingdom; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Discounted electricity rates

Powerhouse shop discounts

EV subsidies

Gym memberships

On-site Mental Health First Aiders

Organised sports and activity groups

Descripción de la vacante

Jersey Electricity plc is seeking an Energy Advisory Manager to lead the Energy Advisory Team, delivering clear, practical guidance to help customers understand and manage their energy use. The role focuses on team development, high-quality energy advice, tariff education, and responsive support for domestic and commercial customers, while aiming to continually improve the customer experience.

Join a company that values strong leadership, customer service excellence and collaborative initiatives

Formación

• Proven leadership of a customer-focused team.
• Ability to explain complex energy tariffs and billing clearly.
• Strong analytical and problem-solving skills.
• Experience coaching and developing others.
• Excellent planning, organisation and stakeholder management.
• Knowledge of energy usage and energy efficiency.
• Experience improving customer journeys and processes.

Responsabilidades

• Lead, empower and develop the Energy Advisory Team.
• Deliver high-quality energy advice and tariff education.
• Support domestic and commercial customers with energy questions.
• Handle customer aftercare following advice and tariff changes.
• Collaborate with other JE teams on tariff and energy initiatives.
• Monitor quality of advice and drive continuous improvement.
• Document advisory activity and maintain accurate records.

Conocimientos

Leadership

Customer experience

Analytical thinking

Problem solving

Coaching

Planning & organisation

Stakeholder management

Energy tariffs & billing understanding

Descripción del empleo

Jersey Electricity plc is seeking an Energy Advisory Manager to lead the Energy Advisory Team, delivering clear, practical guidance to help customers understand and manage their energy use. The role focuses on team development, high-quality energy advice, tariff education, and responsive support for domestic and commercial customers, while aiming to continually improve the customer experience.

Join a company that values strong leadership, customer service excellence and collaborative initiatives