Energy Adviser

Citizens Advice BANES; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice BANES is seeking an Energy Adviser to support vulnerable individuals in Liverpool facing fuel poverty. This role involves delivering advice through multiple channels, including home visits, to help clients lower their energy bills and provide information on available support and energy efficiency.

Qualifications

• Must pass City and Guilds NEA Level Energy Awareness exam within 2 months.
• Excellent communication skills required.
• Willingness to learn and develop new skills.

Responsibilities

• Provide multi-channel advice service to fuel poor consumers.
• Conduct home visits and offer personalized energy advice.
• Guide clients on maximizing benefits and accessing help from suppliers.

Skills

Communication skills

Motivation

Adaptability

Education

City and Guilds NEA Level Energy Awareness

Job description

Interviews will take place on 7 July 2025.

About the role

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:

guidance on the most appropriate payment methods.

information on how to access help from energy suppliers.

energy efficiency measures and ways to save on bills.

information about Smart Meters.

maximising benefit and other income.

You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

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