Citizens Advice Liverpool - Energy Adviser

Citizens Advice Liverpool; Liverpool; Hybrid; GBP 27,000; Full time

Job summary

Citizens Advice Liverpool is seeking an Energy Adviser for a new service aimed at supporting vulnerable individuals facing fuel poverty. The role involves delivering advice through various channels, including home visits, and requires strong communication skills along with a City and Guilds NEA Level Energy Awareness qualification.

Benefits

27 days annual leave plus bank holidays

Hybrid Working Scheme

Interest free travel loans

Employee Assistance Programme

Pension Scheme

Cycle to Work Scheme

Lifestyles Gym Membership (20% corporate discount)

Enhanced maternity, paternity and adoption leave pay

Qualifications

• Need to pass the City and Guilds NEA Level Energy Awareness exam within 2 months.
• Excellent communication skills are essential.
• Confident, motivated, and willing to learn.

Responsibilities

• Provide multi-channel advice service to fuel poor and vulnerable consumers.
• Guide on payment methods and access help from energy suppliers.
• Advise on energy efficiency measures and ways to save on bills.

Skills

Excellent communication skills

Motivation

Confidence

Willingness to try new things

Education

City and Guilds NEA Level Energy Awareness

Job description

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Deadline: 3 July 2025.

Posts available: 5.

Contract: Permanent.

Term: Full Time.

Salary: £26,952.

Hours per week: 35 hours.

Reporting to: Money Advice Supervisor.

Location: Various locations around Liverpool and from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay.
  
  

Job Summary

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, You Will Provide a Multi-channel Advice Service, Including Home Visits, To Fuel Poor And Vulnerable Consumers Who Are Struggling To Pay Their Bills Or Require Better Deals On Energy. That Advice Will Include

• guidance on the most appropriate payment methods.
• information on how to access help from energy suppliers.
• energy efficiency measures and ways to save on bills.
• information about Smart Meters.
• maximising benefit and other income.
  
  

You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. They're not looking for the finished article, if you have the right attitude then they can help to develop your skills.

To read the full job description and to apply, please click here.

Interviews: 7 July 2025.

Contact Details: .

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