Energy Adviser

Citizens Advice; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Citizens Advice is looking for an Energy Adviser to join a new service in Liverpool, focusing on supporting vulnerable individuals with energy and welfare advice. The role includes providing guidance on energy bills, efficiency measures, and maximizing benefits. Ideal candidates will be communicative, motivated, and open to skill development.

Qualifications

• Excellent communication skills and motivation required.
• Willingness to undertake City and Guilds NEA exam within 2 months.
• Confidence in providing advice services to vulnerable consumers.

Responsibilities

• Provide multi-channel advice to vulnerable consumers.
• Guide on payment methods and assist with energy efficiency measures.
• Conduct home visits for personalized support.

Skills

Excellent communication skills

Confidence

Motivation

Willingness to try new things

Education

City and Guilds NEA Level Energy Awareness

Job description

This role is part of a brand-new service that will be delivered across Liverpool, providing dedicated energy and welfare support to individuals who are vulnerable or at risk of fuel poverty.

As an Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel-poor and vulnerable consumers struggling to pay their bills or seeking better energy deals. Your advice will include:

1. Guidance on the most appropriate payment methods.
2. Information on how to access help from energy suppliers.
3. Energy efficiency measures and ways to save on bills.
4. Information about Smart Meters.
5. Maximising benefits and other income.

You will also need to pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

We are looking for candidates with excellent communication skills, confidence, motivation, and a willingness to try new things. We’re not expecting the finished article; if you have the right attitude, we can help develop your skills.