Endpoint Engineer

Arnold Clark; Glasgow; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access

Pension

Parental leave

Training & progression

Job summary

Arnold Clark is seeking an experienced Endpoint Engineer to join our Digital team. You will manage Windows desktops, Mac OS, iOS and Android estate, handling patching, configuration, compliance, vulnerability remediation and deployment of software packages.

You will work with Intune and SCCM environments, with training provided, and contribute to asset management, support, testing and quality assurance as part of a collaborative team.

Qualifications

• Experience with SCCM/Configuration Manager.
• Understanding of Intune/Endpoint Manager.
• Experience with Windows and/or MacOS.
• Familiarity with mobile devices in an org.
• Customer-focused mindset at the forefront.
• Comfortable working in a team and contributing to objectives.
• Self-motivated to complete tasks and exceed expectations.
• Problem-solver who finds inventive solutions.

Responsibilities

• Asset management: maintain asset register and reports.
• Customer service: investigate issues and escalate when needed.
• Deployment: configure and support software packages via SCCM/Intune.
• System software administration: install and manage OS and apps.
• Functional testing: create tests and environments and run tests.
• Quality assurance: ensure configurations meet standards.
• Software configuration: monitor compliance and deployments.

Skills

SCCM/Config Manager

Intune / Endpoint

Windows & MacOS

Mobile devices

Customer-focused

Team player

Self-motivated

Problem-solving

Job description

We’re seeking an experienced and skilled Endpoint Engineer to join our dynamic Digital team.

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

Full time: Monday – Friday 9am – 5pm

About The Role

We’re looking for someone with knowledge of Intune and SCCM environments, but additional training to be provided.

As an Endpoint Engineer, you will be working as part of a team responsible for Windows Desktop Operating systems, Mac OS, iOS and Android Estate. This will involve OS and application patch management, configuration and compliance management, vulnerability remediation, software packaging, deployment, and removal, as well as desktop support.

We’re looking for someone with knowledge of Intune and SCCM environments, but additional training will be provided.

Skills And Day-to-day Activities

• Asset management: The role involves using tools to maintain an accurate asset register, produce reports and assist in asset management activities.
• Customer service support: Performing initial investigation and diagnosis of customer issues, resolving them where possible or escalating as needed.
• Deployment: Responsibilities include configuring and supporting software packages through SCCM, Intune, and other tools, ensuring that patches and software are deployed effectively.
• System software administration: Installing, managing and maintaining operating systems, data management, office automation and utility software across various environments.
• Functional testing: Functional testing is needed to ensure effective configuration of OS and applications. Assist in creating test cases, setting up test environments and executing functional tests.
• Quality assurance: Ensuring that deployed configurations meet quality standards. This involves identifying quality issues, performing reviews and recommending improvements.
• Software configuration: The role includes configuring OS environments and software packages, as well as monitoring compliance. Responsibilities involve application and compliance monitoring.

Knowledge And Experience

• Demonstrable experience with SCCM/Configuration Manager
• Some understanding of Intune /Endpoint Manager
• Some understanding of operating systems, including at least one of Windows and Mac OS
• Some understanding of mobile devices and their use within an organisation
• Customer-focused mindset at the forefront of everything you do
• Comfortable working in a team setting and contributing to the common team objectives
• Self-motivated to complete tasks and exceed our customers’ expectations
• Problem-solver who enjoys finding inventive solutions to difficult problems

At Arnold Clark, we are adopting SFIA Version 9 framework for all roles that require digital / IT skills. In the case of this role, we have reviewed the required skills and skill levels that we regard as essential. To find out more about SFIA and version 9 of the framework, you can visit: https://sfia-online.org/en

You may be asked to provide evidence as to how you are already operating at these skill levels if you are invited to interview with us.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.