Endoscopy Booking Coordinator

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an administrative officer for the Endoscopy team in Bath. You will manage day-to-day booking of appointments, handle patient and relative queries, and contribute to a friendly, efficient appointment service.

You will work autonomously to prioritise referrals, update waiting lists, and provide accurate waiting time data, supporting multidisciplinary teams and ensuring high-quality patient care.

Qualifications

• Experience in healthcare administration and booking systems preferred.
• Ability to handle patient queries with empathy and accuracy.
• Strong data entry and organisational skills.

Responsibilities

• Manage day-to-day booking of Endoscopy appointments.
• Handle patient and relative queries and provide information.
• Update waiting lists and monitor appointment flow.
• Provide accurate monthly waiting time data.
• Coordinate with clinical teams for referrals and scheduling.

Skills

Booking appointments

Patient enquiries

Data entry

Telephone handling

Job description

Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.

In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.

This role involves contact with patients, relatives and members of the general public, and you'll be part of a team that strives to provide an efficient and friendly appointment service to all.

If you have the skills we're looking for and would like to help us provide an excellent service for our patients, we'd love to hear from you., You will be responsible for managing your own workload on a daily basis, this includes:

• Working independently to ensure waiting lists are updated and appointments are booked efficiently
• The timely prioritisation and triage of referrals (including liaison withmultidisciplinary clinical teams)
• Maintaining accurate pending lists for appointments
• Providing accurate monthly waiting time data
• Checking for anomalies and spreadsheets to ensure all referrals are actioned
• Requesting patient notes from the RUH and other hospital
• Undertaking all administrative tasks including scanning paperwork, emailing and filling.

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.