Endoscopy Booking Clerk

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an enthusiastic Booking Clerk for the Endoscopy department at Southmead Hospital. You will support the administrative function, book Endoscopy appointments, manage waiting lists and coordinate patient care pathways in a busy hospital setting.

The role requires excellent attention to detail, strong organisational skills and the ability to communicate clearly with patients and colleagues. Experience with NHS administrative processes is desirable.

Qualifications

• Educated to GCSE level or equivalent or relevant experience.
• Excellent keyboard skills and MS Office knowledge.
• Able to prioritise workload and work under pressure.
• Strong communication and attention to detail.

Responsibilities

• Booking Endoscopy appointments and managing waiting lists.
• Process appointment letters and dispatch bowel preparation instructions.
• Telephone patients and coordinate care pathways within the department.
• Support administration in a fast-paced Endoscopy setting.

Skills

Keyboard skills

Communication skills

MS Office

Prioritise workload

Work under pressure

Independent working

Time-keeping

Flexible workload

Fluent English

Education

GCSE level or equivalent

Tools

Trac system

ESR HR system

Job description

Education And Qualifications

Essential criteria

Knowledge, Skills And Abilities

Essential criteria

Experience

Essential criteria

Job Overview

We are seeking an enthusiastic and motivated booking clerk to join the Endoscopy department at Gate 13, Brunel Building, Southmead Hospital. The successful candidate will contribute to the administrative functioning of Endoscopy department and actively assist the multi-professional team in the provision of a quality service. You will support all aspects of the administration within the department including booking of Endoscopy appointments, co-ordination of the patient care pathway systems and the management of waiting lists. The role requires someone who has great attention to detail and great organisational skills for working in a fast paced, busy department.

Main duties of the job

This role consist of general administrative duties such as appointment booking, processing of appointment letters, posting out prescribed bowel preparation to patients, adding patients to waiting lists and regularly speaking to patients over the telephone.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Education And Qualifications

Essential criteria

• Educated to basic GCSE or equivalent or have relevant experience

Knowledge, Skills And Abilities

Essential criteria

• Excellent keyboard skills
• Knowledge and experience of communicating with others
• Full working knowledge of Microsoft Office
• Ability to prioritise own workload
• Ability to work under pressure and meet deadlines
• Able to work independently in own role, showing initiative but understanding when to seek guidance and support

Desirable criteria

• Knowledge of medical terminology

Experience

Essential criteria

• Previous administrative experience
• Experience of working in the NHS or other patient focussed environment
• Experience of working to protocols and procedures

Personal qualities

Essential criteria

• Good communication skills
• Good attention to detail
• Maintain good working relationships within own team and wider hospital staff groups/departments
• Have good time-keeping and flexible approach to workload.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.