Endoscopy Booking Clerk

NHS; Telpyn; Remote; GBP 21,000 - 32,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an enthusiastic, highly organised administrator to join the Endoscopy team at Glan Clwyd Hospital. You will work with nursing staff, doctors, the public, and others to perform clerical duties with excellent customer service and data accuracy.

The role requires the ability to communicate effectively, Welsh language level 3 is essential, and applicants from Welsh or English backgrounds are welcome.

Qualifications

• Excellent interpersonal skills to deal with clinicians, senior managers and clerical staff.
• Good keyboard skills for regular use of computer systems/IT.
• Able to concentrate on Administrative duties within a disruptive environment with interruptions.
• Competent in the use of Microsoft Office and similar PAS system.
• Competent in the use of WPAS Patient Administration System.

Responsibilities

• Provide clerical support alongside nursing staff, doctors, the public and external sources.
• Provide high levels of customer service and clear communication.
• Ensure accurate data capture and IT competency in the workplace.

Skills

Interpersonal skills

IT keyboard skills

Concentration under pressure

Microsoft Office

WPAS

Education

GCSE Maths & English

NVQ Level 3

IT qualification

ECDL

Tools

Microsoft Office

WPAS

PAS system

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Level 3 Welsh is essential for this post

An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within the Glan Clwyd Hospital.

You will work alongside the nursing staff, Doctors, the public, management and staff from internal and external sources through the provision of clerical duties.

High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

1 x 30.5 hours worked on a rotational basis across a 7-day service.

Main duties of the job

All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder’s working life and to embed the principles into the culture of the organisation.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or.

Person specification

Skills

• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Good keyboard skills for regular use of computer systems/I.T skills
• Able to concentrate on Administrative duties within a work pattern in an unpredictable environment with constant interruptions from Patients, medical staff and external agencies.
• Competent in the use of Microsoft Office similar PAS system.
• Competent in the use of WPAS Patient Administration System

Other

• Welsh Speaking (level 3)

Qualifications

• GCSE Maths and English A-C
• NVQ Level 3 or equivalent knowledge and experience
• I.T qualification or proven experience using Microsoft office packages
• ECDL

Experience

• Experience of working in a hospital
• Experience of dealing with the general public
• Ability to work as part of team.
• Experience of working directly with Clinical Staff
• Previous waiting list management
• Hospital based clerical experience

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.