Endoscopy Booking Clerk

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an organized administrator to join the Endoscopy booking team at Ysbyty Gwynedd. The role focuses on delivering precise and timely theatre booking support with a patient-centered approach.

Two posts are available: one full-time and one 30-hour part-time role. Welsh language ability is essential for this post, and you will liaise with staff, patients, and external partners to ensure efficient scheduling.

Qualifications

• Good general standard of education (Maths & English A-C).
• NVQ Level 3 or equivalent and willing to work towards this qualification.
• IT qualification or proven experience with Microsoft Office.
• Evidence of ongoing personal development.

Responsibilities

• Provide accurate and prompt administrative support to theatre booking.
• Work with booking team, nursing staff, doctors and public to meet targets.
• Use initiative to manage complex booking situations and data capture.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem solving

Telephone/phone use

Welsh speaking

Education

Maths & English A-C

NVQ Level 3 or equivalent

IT qualification

Personal development

Tools

WPAS

PAS systems

Excel

Databases

Job description

Job Overview

The ability to speak Welsh is essential for this post. An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within Ysbyty Gwynedd. The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective theatre booking service.

The post holder will work alongside the booking team, nursing staff, Doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient focused booking service.

The post holders will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.

High levels of customer service and excellent communication / interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

There are two posts currently available, one full time post, one part time 30 hour post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Good general standard of education (Maths & English A - C and above or equivalent
• NVQ Level 3 or equivalent knowledge and experience and willing to work towards this qualification
• IT qualification or proven experience using Microsoft office packages
• Evidence of ongoing personal development

Desirable criteria

• IT related qualification such as ECDL
• Statutory Mandatory Training as per Health Board Policy
• Understanding of Basic medical terminology

Experience

Essential criteria

• Experience of working in a hospital / GP practice or similar environment
• Experience of dealing with the general public
• Ability to work as part of a team

Desirable criteria

• Experience of working directly with consultant / clinical staff
• Previous waiting list management experience

Skills

Essential criteria

• Proven communication skills (written, verbal and telephone)
• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Appreciate the needs of patients, carers and health care professionals
• Ability to react to unpredictable issues, reprioritising own workload
• Frequent prologned use of the telephones
• Able to concentrate on administrative duties within a work patterin in an unpredictable enviroment with constant interruptions
• Ability to speak Welsh

Desirable criteria

• Competent in the use of WPAS

Knowledge

Essential Criteria

• Familiarity with waiting list administrative proceures and policy issues
• Knowledge of WPAS or other PAS systems or experience using data bases and excel to sort and filter data fields
• Knowledge of the Data Protection Act

Desirable criteria

• Understanding of basic medical terminology

Personal Qualities

Essential Criteria

• Ability to achieve high work rates and resilient when working under pressure
• Use of initiate to solve problems
• Adaptable and flexible approach to working
• Confident when dealing with a range of people both external and internal to the organisation
• Enthusiastic, confident with a positive attitude and self starter and highly motivated
• Able to work to tight deadlines and tactful and diplomatic
• Commitment to self development, able to demonstrate understanding of equality and diversity and calm and positive

Desirable criteria

• Evidence of ongoing professional development