Endoscopy Booking Administrator

Whittington Health NHS Trust; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Whittington Health NHS Trust is seeking a dedicated Endoscopy Booking Administrator to manage patient appointments and the endoscopy waiting list. The ideal candidate will possess excellent communication skills, a strong understanding of NHS performance targets, and experience with patient administration systems. This permanent role requires a commitment to high standards of patient care and collaboration with medical staff to ensure efficient service delivery.

Qualifications

• Required to have 5 GCSE's or equivalent qualification.
• Strong communication and interpersonal skills are essential.
• Experience with Patient Administration Systems is preferred.

Responsibilities

• Manage the Endoscopy waiting list and patient appointments.
• Liaise with medical staff and maintain the waiting list.
• Input and maintain patient information using CareFlow EPR.

Skills

Excellent Communication & Interpersonal skills

Excellent computer literacy

Ability to work well under pressure

Experience of using Patient Administration Systems

Education

5 GCSE's or Equivalent

Tools

Microsoft Office

Job description

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Endoscopy Booking Administrator - Band 3

Contract - Permanent

The post holder will have the day-to-day responsibility for managing the Endoscopy waiting list. Key responsibilities include liaison with medical staff, patients, GP’s, external bodies, outpatient and day treatment centre staff. Maintenance and validation of the waiting list is essential, the post holder must ensure that patients are admitted within guaranteed admissions dates. In addition the post holder will be aware of waiting list policies and procedures for the effective management of the waiting list. The post holder will contribute towards the effective management and running of the Endoscopy Department.

Functions of the role include excellent customer care, close liaison with the Team Leader, Endoscopy Waiting List Coordinators, medical staff and the use of Careflow EPR, Unisoft, Choose and Book and other software as required. Full training on these packages can be provided.

Main duties of the job

• To be responsible for booking, changing and cancelling patient appointments.
• Ensuring that all access and booking standards are met in regards to patient appointments when booking.
• To input and maintain information on CareFlow EPR, Solus Endoscopy and other software packages as required for patients referred, admitted or discharged.
• To contact all suspected cancer patients and offer them an appointment within the target period.
• To ensure all direct booking patients from primary care are booked appropriately
• To help / verify data for reports when necessary
• To ensure all patients booked from clinic receive their appointment letter, procedure leaflet and consent leaflet (and any other relevant information / prep) before they leave clinic.
• To be responsible for undertaking clerical and at times, receptionist duties for the unit including ensuring a clean and safe environment.
• Commitment to ICSU and Trust objectives and values.
• Other duties as directed by the Endoscopy Team Leader or Service Manager.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

• To book and monitor all endoscopy lists ensuring that all lists are filled to capacity
• To advise and link with medical staff on a regular basis regarding endoscopy admissions
• To escalate any issues to the team leader and/or the service manager in a timely manner

Additional Duties:

• It is expected that the post holder will undertake their responsibilities in a polite and courteous manor at all times
• To always respect and maintain patient’s confidentiality
• To provide support and cover in time of sickness or annual leave.
• To carry out any other duties as required commensurate with this grade

Personal Development:

• The post holder will be required to have in house training as deemed necessary to undertake their duties and responsibilities. In addition the post holder will have regular job appraisals.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person specification

Education/Qualifications

• 5 GCSE's or Equivalent

Skills

• Excellent Communication & Interpersonal skills
• Have the confidence to liaise with all levels of staff across the Trust
• Excellent computer literacy, ability to use Microsoft Office
• Able to work well under pressure and to strict deadlines
• Able to work without direct supervision and on own initiative
• Experience of using Patient Administration Systems

Knowledge

• Knowledge of NHS performance targets
• A good understanding of the changing NHS environment and the relevant targets and standards of care
• Excellent Communication & Interpersonal Skills
• Experience of working within a busy organisation
• Knowledge of and previous work experience in the NHS/ working with other clinical specialties

Personal Qualities

• Ability to work under pressure
• Enthusiastic and positive with a “can do” approach
• Dynamic & Flexible
• Motivated and a good team player
• Commitment to high standards of patient care
• Values and respects others, treats everyone as an individual, is non-judgemental
• Motivated to be genuinely kind and caring
• Helps and co-operates with colleagues
• Willing to learn, open to change
• Motivated to make a difference in whatever way they can
• Takes pride in themselves, their appearance, their role and where they work.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with theLondon Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.