Endoscopy Admin Clerk – Patient Access & Scheduling

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS University Hospitals of Liverpool Group is seeking a full-time Clerical Officer to join the Endoscopy Department’s administration team. You will manage reception, admit and discharge patients, and handle general queries efficiently to ensure smooth departmental operations.

The role requires IT literacy, proficiency with Office software, and the ability to work unsupervised, with potential cross-site support at Broadgreen Diagnostic Hub. Prior health-sector experience is advantageous.

Qualifications

• IT literate and able to use Microsoft Office and patient administration systems.
• Health sector experience would be an advantage.
• Excellent customer service and the ability to work as part of a team under tight deadlines.

Responsibilities

• Reception duties and admitting/discharging patients.
• Registering patients on IPM and preparing patient notes.
• Answering telephone queries and general service requests.
• Providing flexible support and cross-site cover if needed.

Skills

IT literacy

Office software

Customer service

Teamwork

Tools

Office suite

Job description

NHS University Hospitals of Liverpool Group is seeking a full-time Clerical Officer to join the Endoscopy Department’s administration team. You will manage reception, admit and discharge patients, and handle general queries efficiently to ensure smooth departmental operations.

The role requires IT literacy, proficiency with Office software, and the ability to work unsupervised, with potential cross-site support at Broadgreen Diagnostic Hub. Prior health-sector experience is advantageous.